# (English C1) Customer Support Consultant (Short Term, Remote)

**Company**: SupportYourApp
**Location**: Cabo Verde
**Work arrangement**: remote
**Job type**: contract
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://apply.workable.com/j/5D2B41AF6C?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/english-c1-customer-support-consultant-short-term-79b62082-012/

## Description

We are looking for a Customer Support Consultant to join our team on a short-term basis. As a Customer Support Consultant, you will communicate with customers of a cloud-based file-sharing platform via chat and email, resolving their inquiries related to billing, how-to-use, account, and login questions.

Responsibilities:

- Communicate with customers via chat and email

- Resolve customers' inquiries related to billing, how-to-use, account, and login questions

- Escalate tickets to the client's internal team if they cannot be resolved

- Reproduce the steps of a reported issue to define if the issue is affecting multiple users

- Conduct research to find solutions

- Follow internal Guidelines/SOPs precisely

- Log bugs and create bug reports

- Proactively share potential improvement suggestions with the team

Requirements:

- 1+ year of customer support experience

- Experience providing professional high-quality customer support via chat and email

- Experience with CRM or Customer Support Systems

- Excellent writing and communication skills in English (C1)

- Practical technical literacy

- Ability to learn fast and follow precise procedures

- Customer-oriented mindset

- Proactivity, enthusiasm, and a desire to share and receive feedback

Benefits:

- Full-time schedule, Sunday to Thursday, 16:00–00:00, or Wednesday to Sunday, 08:00–16:00 (GMT-5)

- Opportunity to cooperate fully remotely

- Inclusive international environment

- Compensation in USD

- Balance between project workload and personal time

- Responsive leadership interested in your development

- Greenhouse conditions for self-development

- A culture built on trust, with no time-tracking requirements

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- customer support
- CRM
- English C1
- technical literacy

### Nice to have
- Zendesk
- iOS/Android devices
- technical experience

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Source: [Apply at apply.workable.com](https://apply.workable.com/j/5D2B41AF6C?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)