# Partner Operations Associate Analyst

**Company**: Salesforce
**Location**: Singapore
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Singapore---Singapore/Partner-Operations-Associate-Analyst_JR362549?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_79acae89-4d1

## Description

As a member of the Business Operations team at Salesforce, you will play a critical role in delivering operational excellence across the partner ecosystem. You will collaborate with cross-functional teams,including Sales, Partners, Finance, Legal,to provide exceptional support to both internal stakeholders and partners while ensuring operational processes are efficient, scalable, and compliant.

**Responsibilities**

- Manage end-to-end partner operational processes, including partner onboarding, process enablement, deal support, and ongoing operational activities to deliver a seamless partner experience.

- Serve as the primary operational point of contact for partner inquiries and escalations, ensuring timely resolution while maintaining compliance with partner program policies and governance requirements.

- Maintain reseller account setup and data integrity across multiple systems, ensuring accurate and consistent execution of operational processes.

- Drive operational excellence by identifying process inefficiencies, implementing scalable improvements, and leading automation and system enhancement initiatives to increase efficiency and reduce manual effort.

- Develop, maintain, and continuously improve Standard Operating Procedures (SOPs), process documentation, training materials, and knowledge resources to support operational consistency and enable self-service.

- Monitor operational KPIs, SLAs, and performance metrics to identify trends, mitigate risks, and recommend data-driven improvements to business processes.

- Partner closely with cross-functional teams, including Sales, Partner Management, Finance, Legal, Product, and Customer Success, to deliver seamless operational support and communicate process updates and policy changes effectively.

- Contribute to strategic initiatives that enhance the partner operating model, strengthen governance, improve scalability, and deliver a best-in-class partner experience.

**Requirements**

- Systems & CRM Experience: Hands-on experience with CRM tools (e.g., Salesforce), partner management platforms (PRM), or ERP platforms to maintain data integrity and streamline operations.

- Cross-Functional Collaboration: Demonstrated ability to work across cross-functional teams (Sales, Legal, Finance, Product, Customer Success) to align business requirements and resolve operational bottlenecks.

- Operational Excellence: Strong operational discipline with exceptional attention to detail and a commitment to delivering high-quality, consistent results.

- Root Cause Analysis: Strong problem-solving aptitude with a focus on evaluating complex operational issues, identifying root causes, and implementing scalable solutions.

- Stakeholder Engagement: Excellent verbal and written communication skills with the ability to articulate complex operational concepts clearly to both technical and non-technical stakeholders.

- Partner-Centric Mindset: Passion for delivering a high-touch, seamless operational experience to external partners and reseller networks.

- Educational Background: Bachelor’s degree in Business Administration, Information Systems, Supply Chain, Finance, or a related quantitative field (or equivalent practical experience).

**Benefits** When you join Salesforce, you’ll have access to various benefits and resources to support your well-being and career growth.

## Skills

### Required
- CRM
- partner management
- ERP
- problem-solving
- communication
- Business Administration
- Information Systems
- Supply Chain
- Finance

### Nice to have
- partner operations
- business operations
- sales operations
- analytical role

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Singapore---Singapore/Partner-Operations-Associate-Analyst_JR362549?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)