# Senior Executive ITSM

**Company**: Prudential
**Location**: Kuala Lumpur
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur-Group-Head-Office/Senior-Executive-ITSM_25030184?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_799315a2-a07

## Description

Prudential is seeking a Senior Executive ITSM to join their team in Kuala Lumpur. The successful candidate will be involved in projects related to regional IT Service Management systems, perform CI/CD administrator role within Atlassian platform, and analyse process gaps to introduce improvements.

**Job Purpose:** The Senior Executive ITSM will involve in projects related to regional IT Service Management system in line with company goals & objectives. The candidate will performs CI/CD administrator role within Atlassian platform, analyses process gaps and introduces process improvements within Atlassian, and coordinate CI/CD related activities within the team to ensure timely closure of tickets assigned.

**Job Responsibilities:**

- Responsible for delivery of Atlassian related projects within the agreed KPIs.

- Execute and deliver tasks within the agreed timeframe, with minimum supervision.

- Ensure timely closure of all CI/CD related tickets with minimum/zero escalations.

- Propose process improvements and automation ideas.

- Create and update technical documentations/knowledge base.

- Identify system issues, provide creative solutions and implement them in the system.

- Independently perform research to attain new technology knowledge.

- Perform other ad-hoc related duties as assigned by superior.

- Manage day to day operational activities independently.

**Job Requirements:**

- A Bachelor’s Degree in Business Administration / IT or equivalent.

- Knowledge in Cloud Computing, DevOps and Agile methodologies beside software development lifecycle related processes.

- Fluent in both speaking and writing English & Bahasa Malaysia. (Mandarin is an added advantage).

- Proven working experience in project management is an advantage.

- Solid organization skills including attention to details and multitasking skills.

- Willingness to learn and ability to adapt to changes is a must.

## Skills

### Required
- Cloud Computing
- DevOps
- Agile methodologies
- Atlassian
- CI/CD
- Project Management

### Nice to have
- Mandarin

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Source: [Apply at prudential.wd3.myworkdayjobs.com](https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Kuala-Lumpur-Group-Head-Office/Senior-Executive-ITSM_25030184?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)