# Regional Defence Technician

**Company**: Telstra
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://telstra.wd3.myworkdayjobs.com/en-US/Telstra_Careers/job/Darwin/Regional-Defence-Technician_JR-10175308-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_79824229-5db

## Description

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive.

As a Regional Defence Technician, you will work without immediate supervision or direction, undertaking the full range of challenging end-to-end advanced activation and assurance functions, aligned to our current and future technology products and services.

Your key responsibilities and major tasks include:

- Proactively seeking opportunities to support the regional defence team

- Working on customers' ICT environments, including Defence's Juniper ICT network, wireless technology, Skype for Business voice, video conferencing, and passive infrastructure (fibre and copper)

- Managing workload within the customer's services management tool to meet SLAs

- Resolving incidents within SLAs, working individually or with other teams

- Delivering service requests that meet customers' requirements within SLAs

- Updating documentation during changes, such as cable solve or MDF record books

- Maintaining and reporting the security of the ICT environment

- Providing weekly reporting or escalation to the Delivery Manager

- Providing input into and maintaining technical and procedural documentation

To be successful in this role, you will need:

- A minimum of NV1 AGSVA security clearance

- High degree of customer management skills

- Knowledge of data networks, such as Juniper

- Experience in voice technology, IP and analogue SFB

- Experience with passive ICT copper and fibre

- Highly skilled in Microsoft Project, Word, Excel, PowerPoint, Visio

- Expert communication and presentation skills

- Excellent negotiation skills

- Proven ability to manage conflicting demands

- Experience acting in a Program Manager capacity (desirable)

- Broad knowledge of commercial, technical, and legal issues (desirable)

- Construction industry exposure through project management (desirable)

We offer:

- Performance-related pay

- Access to thousands of learning programs

- Global presence across 22 countries

- Purchased annual leave scheme

- Additional Telstra day off

- Additional 30% off Telstra products and services

- Toolkit provided (laptop, mobile phone, and plan paid for)

## Skills

### Required
- Juniper
- Microsoft Project
- Word
- Excel
- PowerPoint
- Visio
- Skype for Business
- Video conferencing
- Fibre
- Copper
- Security clearance

### Nice to have
- Program Manager
- Commercial
- Technical
- Legal
- Construction project management

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Source: [Apply at telstra.wd3.myworkdayjobs.com](https://telstra.wd3.myworkdayjobs.com/en-US/Telstra_Careers/job/Darwin/Regional-Defence-Technician_JR-10175308-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)