# IT Infrastructure EUC & Collaboration Service Manager

**Company**: Howden
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Insurance

**Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/London/IT-Infrastructure-EUC---Collaboration-Service-Manager_R0020152?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/it-infrastructure-euc-and-collaboration-service-796760c6-a6e/

## Description

Howden is seeking an IT Infrastructure EUC & Collaboration Service Manager to oversee the end-to-end quality, availability, and user experience of Infrastructure, End User Computing (EUC), and Collaboration services delivered through outsourced service providers.

The successful candidate will act as the retained service management lead, translating business requirements into service outcomes and holding providers accountable for contractual delivery, operational controls, and continuous improvement.

Key responsibilities include:

- Maintaining clear service ownership, support models, and escalation paths across retained teams and providers

- Leading operational governance, monitoring SLA/KPI performance, recurring issues, and corrective actions

- Governing service transition and acceptance, ensuring operational readiness, documentation, knowledge transfer, resilience, and early-life support

- Managing a prioritized service improvement plan informed by service trends, user feedback, and operational risk

The ideal candidate will have:

- Strong understanding of managed endpoint services, including Intune, Autopilot, configuration profiles, and application deployment

- Experience with Tanium, application packaging, patch deployment, endpoint lifecycle management, and compliance reporting

- Proven experience managing enterprise IT services delivered by outsourced providers

- Practical knowledge of IT service management, including incident, major incident, problem, change, request, configuration, availability, and capacity management

- Strong understanding of Windows desktop services, device provisioning, remote support, user experience monitoring, and the management of recurring endpoint issues

In return, Howden offers a career that you define, with a focus on diversity and supporting employees in their roles.

The role requires occasional travel to UK office locations as needed and is a full-time, permanent position based in London, with a hybrid work pattern.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Intune
- Autopilot
- Tanium
- IT service management
- Windows desktop services
- PowerShell
- Microsoft 365
- Teams
- Exchange Online
- SharePoint Online
- OneDrive

### Nice to have
- ITIL qualification
- Azure
- Nutanix
- Entra ID
- Netskope
- Spanish

---

Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/London/IT-Infrastructure-EUC---Collaboration-Service-Manager_R0020152?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)