# Retail Operations Assistant Manager

**Company**: CHANEL
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Luxury Goods

**Apply**: https://cc.wd3.myworkdayjobs.com/en-US/ChanelCareers/job/Hong-Kong-SAR/Retail-Operations-Assistant-Manager_JOBREQ00115561-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_79628284-a78

## Description

This role exists to strengthen the operational foundations across CHANEL's HK/MO boutique network, enabling every boutique to run with consistency, confidence, and discipline.

**Responsibilities**

### Boutique Operational Standards & Excellence

- Support the development, maintenance, and communication of operational SOPs and standards across the HK/MO market

- Identify and report process inefficiencies and support the implementation of agreed improvements

- Maintain operational frameworks, tools, and reference materials for effective and consistent performance

- Partner with Boutique Operations Managers to ensure operational standards are understood and applied

- Coordinate readiness activities and follow-up for new initiatives, seasonal peaks, and key business activations

- Collaborate with the Retail Operations & Projects Manager to align operational standards with broader function strategy and company policy

- Escalate material operational risks, non-compliance, and recurring issues promptly

### Retail Operations Initiatives & Change Delivery

- Support and coordinate market-level delivery of retail operations initiatives

- Prepare and maintain local delivery plans and translate requirements into operational actions

- Coordinate cross-functional stakeholder and boutique teams throughout each initiative

- Partner with Boutique Operations Managers to ensure effective implementation and embedding of initiatives

- Support post-launch reviews, consolidate feedback, and track corrective actions

- Maintain accurate and up-to-date initiative documentation

### Inventory & BOH Operations

- Support the implementation and monitoring of inventory management standards and controls

- Monitor BOH operational practices and support best practices in stock organization, product handling, replenishment, and security protocols

- Partner with Boutique Operations Managers to ensure inventory processes are consistently applied and maintained

- Collaborate with BTQ, logistics, merchandising, and finance to coordinate operational follow-up and resolve execution issues

- Monitor stock accuracy and integrity and escalate significant or unresolved issues

- Support continuous improvement of inventory and BOH processes

### People & Capability

- Support operational capability building across the boutique network

- Identify operational learning needs and share observations with the Retail Operations & Projects Manager and Boutique Operations Managers

- Provide day-to-day coaching and support to boutique teams on operational processes and tools

- Foster a culture of operational excellence and continuous learning

- Contribute to talent development by identifying strong operational practices and potential talent

**Requirements**

- Minimum 3-5 years of relevant experience in retail operations or a related discipline

- Hands-on experience supporting boutique operational standards across a multi-door or complex retail environment

- Experience coordinating and supporting retail operations initiatives

- Ability to work effectively with office functions and frontline boutique teams

- Strong, hands-on knowledge of BOH operations and inventory management

- Demonstrated ability to analyze operational issues and escalate risks

- Clear and collaborative communicator

- Fluent in English and Cantonese; Mandarin is an advantage

## Skills

### Required
- retail operations
- inventory management
- BOH operations
- change delivery
- team management

### Nice to have
- luxury retail experience
- Cantonese
- Mandarin

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Source: [Apply at cc.wd3.myworkdayjobs.com](https://cc.wd3.myworkdayjobs.com/en-US/ChanelCareers/job/Hong-Kong-SAR/Retail-Operations-Assistant-Manager_JOBREQ00115561-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)