# Customer Service Systems Engineer, Government

**Company**: OpenAI
**Location**: San Francisco
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full time
**Salary**: $272K – $302K
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/068c4492-1e07-4d51-9ab0-ec2727b7fc51?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_79461257-71d

## Description

We are seeking a highly autonomous systems engineer to own and improve the systems that support our government work, including Salesforce and related integrations.

**Responsibilities:**

- Own government support systems from problem definition through design, delivery, production validation, and ongoing operation.

- Design and build maintainable service workflows, data models, interfaces, and integrations.

- Partner with government, support, operations, security, and engineering teams to make technical tradeoffs and translate access, data-handling, and change-control requirements into working solutions.

- Improve reliability and performance through automated tests, observability, safe releases, incident response, and recovery.

- Document architecture, operational procedures, and recovery paths so systems are understandable and supportable.

**Requirements:**

- Prior experience delivering or operating systems in a government environment is required.

- Deep Salesforce Service Cloud experience, including Apex, Lightning Web Components, Flow, data modeling, configuration, and integrations.

- A track record of owning ambiguous technical work independently.

- Strong software engineering fundamentals.

- Experience with Salesforce security and permissions, appropriate data handling, production reliability, incident response, and recovery.

**Benefits:**

- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses

- 401(k) retirement plan with employer match

- Paid parental leave

- Paid time off

- 13+ paid company holidays

- Mental health and wellness support

- Employer-paid basic life and disability coverage

- Annual learning and development stipend

- Daily meals in our offices, and meal delivery credits as eligible

- Relocation support for eligible employees

## Skills

### Required
- Salesforce Service Cloud
- Apex
- Lightning Web Components
- Flow
- data modeling
- configuration
- integrations
- Python
- Java

### Nice to have
- Salesforce certifications
- AI or automation experience

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/068c4492-1e07-4d51-9ab0-ec2727b7fc51?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)