# Customer Support Specialist (Customer Support Management)

**Company**: PT Boeing Indonesia
**Location**: Jakarta
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Aerospace

**Apply**: https://boeing.wd1.myworkdayjobs.com/en-US/EXTERNAL_CAREERS/job/IDN---Jakarta-Indonesia/Customer-Support-Specialist--Customer-Support-Management-_JR2026524538-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_793a7009-4c1

## Description

We are seeking a Customer Support Specialist (Customer Support Management) to join our team in Indonesia, Jakarta. The successful candidate will be responsible for creating and maintaining strong customer relationships, providing world-class customer support, and collaborating with internal partners to resolve customer issues.

**Responsibilities:**

- Develops an understanding of customer culture and business strategies to create and maintain strong relationships

- Interacts with customers and internal partners through various media, including face-to-face meetings, phone calls, emails, and virtual meetings

- Ensures customer account health and provides world-class customer support

- Collaborates with customers to determine specific needs and recommends potential solutions

- Develops, prepares, and delivers presentations to customers and internal organizations

- Advises customers on order status, changes, or improvements and follows up on account issues

- Uses multiple Boeing systems in a fast-paced environment

- Responds to customer inquiries and provides information on Boeing products, services, processes, and operations

- Facilitates delivery problem resolution and coordinates collection and processing of supplier and customer data

- Analyzes customer spare parts requirements and facilitates responses to delivery problems

- Monitors and shares key performance metrics with customers and internal partners

- Interfaces with customers and internal Boeing resources

**Basic Qualifications:**

- 3+ years of experience in supply chain processes

- Experience developing presentations for and presenting to executive leadership

- Strong communication and problem-solving skills

- Ability to work collaboratively across multiple organizations

- Ability for minimal domestic and international travel

**Preferred Qualifications:**

- Experience in the aerospace industry

- SAP knowledge

- Engineering or technical experience

- Account management or customer support experience

## Skills

### Required
- supply chain processes
- presentation development
- communication
- problem-solving
- collaboration

### Nice to have
- aerospace industry
- SAP
- engineering
- account management
- customer support

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Source: [Apply at boeing.wd1.myworkdayjobs.com](https://boeing.wd1.myworkdayjobs.com/en-US/EXTERNAL_CAREERS/job/IDN---Jakarta-Indonesia/Customer-Support-Specialist--Customer-Support-Management-_JR2026524538-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)