# Bank Private Patient Sales Advisor

**Company**: Spire Healthcare
**Location**: CARDIFF, SOUTH GLAMORGAN
**Work arrangement**: onsite
**Job type**: contract
**Category**: Sales
**Industry**: Healthcare

**Apply**: https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/29064?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7939e728-3fa

## Description

We are currently recruiting Bank Private Patient Sales Advisors to join our Patient Support Centre based in St Mellons, Cardiff. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand.

**Key Responsibilities:**

- Manage self-pay patient enquiries via telephone, email and online platforms

- Handle enquiries from initial contact through to appointment booking

- Convert warm leads into appointments and sales to meet KPI targets

- Deliver a high standard of customer service in line with private healthcare expectations

- Manage and prioritise your own workload effectively

- Use multiple systems to support enquiry handling and booking processes

- Promote Spire’s Values and Purpose, contributing to a culture of service excellence

- Build positive relationships through clear and effective communication

**About You:**

- Strongly target-driven with a customer-focused approach

- Confident using a range of systems and technology

- Enjoy working in a fast-paced, collaborative team environment

- Strong communication and interpersonal skills

- Able to work effectively within a hub while supporting a national sales framework

**Essential Criteria:**

- Excellent verbal communication skills

- Ability to remain calm, professional, and focused under pressure

- Strong organisational skills with the ability to prioritise and multitask effectively

- High level of attention to detail

- IT literate, with confidence in learning new systems

- Commitment to confidentiality and information governance standards

**Desirable Criteria:**

- Previous experience in call centre environment

- Experience working within a hospital or healthcare setting

- Familiarity with Microsoft Office applications, including Word, Outlook, and Excel

**Working Hours:** This is a zero-hours bank position. The Patient Support Centre operates Monday to Friday, 8:00am – 6:00pm, with shifts scheduled within these hours on an as-needed basis.

**Benefits:**

- Weekly pay

- Competitive bank rates

- Free on-site parking (saving an average of £50 per month)

- Access to the Spire Healthcare Pension Scheme

- Blue Light Card discounts

- Additional SmartSpending discounts via Spire for You

- Access to wellbeing and support services via Spire for You

- Free DBS check

- Full induction and mandatory training

- Ongoing support from Spire’s dedicated Resourcing Team

- Opportunities for further training and progression into permanent roles

## Skills

### Required
- Excellent verbal communication skills
- Strong organisational skills
- High level of attention to detail
- IT literacy

### Nice to have
- Previous experience in call centre environment
- Experience working within a hospital or healthcare setting
- Familiarity with Microsoft Office applications

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Source: [Apply at elij.fa.em2.oraclecloud.com](https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/29064?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)