# Senior Manager - User Experience : F&E

**Company**: Meesho
**Location**: Bangalore, Karnataka
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full Time Employee
**Category**: Operations
**Industry**: E-commerce

**Apply**: https://jobs.lever.co/meesho/e03deae3-a5f2-428d-b2f3-3c275f8c433b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_79228613-963

## Description

## About the Team

You will join the Fulfilment and Experience (F&E) team at Meesho. F&E is the operational and technological backbone powering India’s most cost-efficient, reliable, and scalable e-commerce network, serving 100M+ monthly active users.

From disintermediating traditional logistics through Valmo (Meesho’s unbundled micro-entrepreneur supply platform) to driving zero-commission seller enablement and real-time speed platforms, F&E operates at the intersection of deep systems thinking, network engineering, and structural innovation. We solve industry-defining supply chain problems at a scale that few companies globally can match.

## About the Role

This role offers a direct mandate to reshape a function that touches every single Meesho order, with full autonomy over team structure, roadmap, and how you solve the problem. It also gives you a seat at the table with senior leadership on one of Meesho's most visible 2-year bets, while allowing you to work at the intersection of scale (India's largest value e-commerce platform) and zero-to-one building.

## Responsibilities

- Order-to-delivery experience , speed, reliability, and predictability of the fulfillment promise

- Post-order experience , returns, refunds, and how fast/painlessly they resolve

- Customer support , treating support volume as a signal to fix root causes, not just a queue to clear

- The fast delivery network bet , reimagining what "fast" means for value e-commerce, and what infrastructure/network changes get us there

- A team of 10–15 , you'll build, coach, and scale a pod of builders (not just managers)

## Requirements

- B.Tech/MBA from a premium institute preferred

- 5–8 years overall experience; 2+ years in management consulting, strategy & ops, or a startup/tech environment (e-commerce or logistics preferred)

- Proven experience leading teams (min. 3 years managerial experience)

- Strong analytical and structured problem-solving skills

- High ownership, strong bias for action, comfortable with ambiguity

- Excellent stakeholder management , you'll work closely with Product, Ops, 3PLs, and Meesho leadership

- Demonstrated founder/past-founder experience, or a track record of shipping 10x/zero-to-one bets in a past role.

## Skills

### Required
- analytical skills
- problem-solving skills
- stakeholder management
- leadership

### Nice to have
- management consulting
- strategy & ops
- startup/tech environment
- e-commerce
- logistics

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/meesho/e03deae3-a5f2-428d-b2f3-3c275f8c433b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)