# Mid-level Desktop Support Technician

**Company**: Leidos
**Location**: Dahlgren, VA
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $50,700.00 - $91,650.00
**Category**: IT
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Dahlgren-VA/Desktop-Support-Technician_R-00195821?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_791d6c28-b63

## Description

We are seeking a Mid-level Desktop Support Technician to join our Field Services team at a government site in Dahlgren, VA. As a key member of the team, you will provide direct desk-side support to customers, troubleshoot and repair IT devices, and ensure timely resolution of customer tickets.

**Responsibilities**

- Manage customer tickets according to established Service Level Requirements (SLRs)

- Troubleshoot and resolve user computer issues, including hardware and software-related concerns

- Ensure customer-related tasks are completed within the set timeline

- Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components

- Assist other technicians in resolving complex issues

**Requirements**

- US Citizen

- DoD Secret Clearance

- High school diploma with 4+ years of prior relevant experience

- Valid DoD 8570 IAT Level II: Security+ or higher Certification

- Demonstrated expertise in IT Enterprise Operations

- Experience with Microsoft Windows OS, version 10

- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

- Basic network troubleshooting skills

- Excellent customer service skills

- Excellent oral and written communication skills

**Physical Requirements**

- Ability to lift and carry 50 lbs for up to 100 feet at a time

- Ability to lift 25 lbs vertically using ladders

- Ability to work in confined spaces, noisy environments, and stand or sit for 8 hours at a time

- Ability to drive a personal or corporate vehicle to different locations

**Preferred Qualifications**

- Organized and detail-oriented

- Strong leadership skills

- Self-motivated and self-directing

- Strong collaboration, prioritization, and adaptability skills

- Ability to manage and prioritize own work and that of their team

- Independent decision-making

- Analytical thinking

- Ability to effectively communicate with all organizational levels

**Pay Details**

- Hourly rate: $28.45

- Pay Range: $50,700.00 - $91,650.00

## Skills

### Required
- Microsoft Windows OS
- HP Service Manager
- Remedy
- Service/Help Desk ticket management software
- Basic network troubleshooting
- Customer service
- Oral and written communication

### Nice to have
- Leadership
- Collaboration
- Prioritization
- Adaptability
- Analytical thinking
- Communication

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Dahlgren-VA/Desktop-Support-Technician_R-00195821?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)