# Service Delivery Manager

**Company**: Hewlett Packard Enterprise
**Location**: Pune, Mahārāshtra
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Pune-Mahrshtra-India/Service-Delivery-Manager_1213829?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_791a478a-62e

## Description

Hewlett Packard Enterprise is seeking a Service Delivery Manager to manage a team of Technical Engineers delivering remote support to Compute/Storage for Global Clients.

The successful candidate will be responsible for:

- Managing a team of engineers supporting core Compute/Storage products 24x7

- Managing individuals and teams' performance reviews, coaching, and leadership in developments for a future-ready workforce

- Demonstrating a high level of customer focus and engaging with the Regional customer experience manager for delivery issues

- End-to-end management and working across various functions

- Collaborating with Regional Geo leaders to identify systematic transformational opportunities and align initiatives for customer outcomes

- Close collaboration with L2 functions to enable quick resolution

- Escalation Management - working closely with the Account Services and other cross-functional teams to drive timely resolution of customer issues

- Collaborating closely with other PGU managers to ensure support on complex solutions for customers is flawless

- Capability and capacity management within the team

- Driving collaboration within the team and managing team dynamics

- Participating actively in PORs at both the tower and center level

- Working closely with the Capability/Training team on new Product launches and technical capability enhancement for the team

The ideal candidate will have:

- Minimum 4-6 years of experience in IT services/Customer Support, with at least one year in Technology Support as a SME/Lead/L2

- Experience in managing a highly technical team in a support center and workforce of the future

- Demonstrated ethical behavior and culture

- Experience working in a complex support environment and handling critical customer escalations

- Good technical knowledge and domain expertise on storage/compute products

- Knowledge of emerging technologies

- Good understanding of Enterprise priorities, HPE Products, and portfolio

- Excellent interpersonal, planning, and organizational skills

- Good analytical skills

- Good articulation of ideas and effective communication

- Digital Technology Savvy and inclination for self-learning

- Engineering or IT degree

- Technology certifications

In return, Hewlett Packard Enterprise offers a comprehensive suite of benefits that supports the physical, financial, and emotional well-being of its team members and their loved ones.

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## Skills

### Required
- IT services
- Customer Support
- Technical Support
- Compute/Storage products
- Emerging technologies
- Enterprise priorities
- HPE Products

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Pune-Mahrshtra-India/Service-Delivery-Manager_1213829?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)