# Staff Conversation Designer (Support)

**Company**: Deliveroo
**Location**: London, United Kingdom
**Experience**: staff
**Job type**: full-time
**Category**: Design
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/deliveroo/jobs/8317865?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_78ef3ede-358

## Description

You're joining Deliveroo, a leading food delivery company that's part of DoorDash, to design conversations that transform the way people shop and eat. You'll craft conversation specs, prompts, and evals, annotate data, and co-build tools that drive exceptional customer experiences. Your goal is to create conversations that are intuitive, helpful, and delightful.

## Responsibilities

- Develop support conversation strategies that connect user needs, business promises, and operational capabilities.

- Design and maintain conversation flows, guiding users through proactive guidance, chat, and voice experiences.

- Prototype new conversational experiences, inventing and testing novel patterns, interaction paradigms, and support experiences.

- Shape the voice, tone, and behavior of conversational AI, ensuring consistency across brands, markets, and modalities.

- Build evaluation datasets and testing plans to assess conversation quality and model behavior.

- Design conversational safeguards to mitigate risks, ensure accuracy, and protect sensitive information.

- Mentor and educate the wider Studio team on conversation design best practices, technical fluency, and conversational judgment.

## Requirements

- Strong editorial and conversational judgment, with experience in designing conversational systems or content programs.

- Strategic leadership skills, with the ability to influence product priorities and set direction across teams.

- Excellent writing and editing skills, with a keen eye for detail and a strong editorial point of view.

- Practical experience with LLMs and code, demonstrated through working AI prototypes and direct investigation of model behavior.

- Service design judgment, with the ability to connect individual conversations to the wider service and user needs.

- Experience in developing conversation evaluations and annotating model-training data.

- A track record of improving design quality through mentorship, critique, and shared tools or practices.

## Benefits

- Competitive salary and equity options.

- Opportunity to work on complex, real-world problems at scale.

- Collaborative, flexible working environment with continuous learning opportunities.

- Culture built for builders, with high standards and a focus on growth and ownership.

## Skills

### Required
- LLMs
- code
- editorial judgement
- service design
- evaluation and training

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/deliveroo/jobs/8317865?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)