# Account Manager, SME & Growth

**Company**: Airwallex
**Location**: Singapore
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/airwallex/947c82d4-e8e4-4701-b45c-8bbf84532f95?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_78ce0efd-f9a

## Description

## About the Role

As an Account Manager, SME & Growth at Airwallex, you will own and grow a portfolio of customers within a specific industry in Singapore. You will build trusted relationships with stakeholders across various teams, develop a deep understanding of each customer's business model, and identify growth opportunities.

## Responsibilities

- Own and grow a portfolio of customers within a specific industry in Singapore.

- Build trusted, multi-threaded relationships with stakeholders across commercial, finance, operations, e-commerce, product, and leadership teams.

- Develop a deep understanding of each customer's business model, payment flows, growth plans, key performance indicators, and operational challenges.

- Use customer activity, transaction data, product adoption, and business developments to identify whitespace and growth opportunities.

- Identify and qualify upsell and cross-sell opportunities across the Airwallex product suite.

- Lead consultative discovery conversations to understand customer needs and recommend relevant solutions.

- Translate customer challenges into commercial solutions that increase wallet share, revenue, and product usage.

- Lead commercial discussions, manage objections, and negotiate effectively.

- Partner with customers as they expand into new markets, helping them understand how Airwallex can support international collections, payments, FX, payouts, and supplier or operational payments.

- Educate customers on relevant Airwallex products and features, and proactively drive activation, usage, and ongoing adoption.

- Work closely with Sales, Product, Operations, Marketing, Strategy, Risk, and Compliance teams to resolve customer issues and deliver solutions.

- Monitor transaction volumes, product usage, and agreed success metrics after launch.

- Identify churn risks early and coordinate the appropriate commercial, product, or operational response.

- Maintain accurate account plans, pipeline, forecasts, activation milestones, and customer notes in Salesforce or other CRM tools.

- Use data, analytics, automation, and AI-enabled tools to improve customer preparation, follow-ups, account reviews, and portfolio prioritisation.

## Requirements

- > 4 years of experience in account management, relationship management, customer success, sales, or a similar commercial role.

- A demonstrated track record of driving revenue growth, expansion, or wallet share within existing accounts.

- Strong commercial drive and motivation to identify and pursue growth opportunities.

- Confidence engaging directly with customers and business stakeholders to understand their needs and recommend relevant solutions.

- Ability to build meaningful relationships with customers across different functions and levels of seniority.

- Consultative selling and discovery skills, with the ability to understand a customer's business model and connect their challenges to commercial opportunities.

- Strong verbal and written communication skills in English.

- Strong problem-solving skills, with the ability to identify customer issues, coordinate internal stakeholders, and drive solutions through to resolution.

- Ability to collaborate effectively with Sales, Product, Operations, Marketing, and Strategy teams.

- Comfort learning new technology and using CRM, analytics, and other tools to drive customer engagement and growth.

- A proactive, resilient, and ownership-oriented approach to managing customer relationships and commercial outcomes.

## Preferred Qualifications

- Experience in payments, fintech, SaaS, merchant acquiring, payment gateways, FX, or financial services.

- Understanding of cross-border commerce, international payment flows, or global business operations.

- Experience managing customers with international operations or expansion plans.

- Proven ability to identify and execute upsell and cross-sell opportunities within an existing customer portfolio.

- Experience working with commercial, finance, treasury, operations, e-commerce, or payments stakeholders.

- Strong analytical skills and the ability to use customer data to identify growth opportunities.

- Familiarity with Salesforce, Looker, Tableau, or similar CRM and data visualisation tools.

## Skills

### Required
- account management
- relationship management
- customer success
- sales
- consultative selling
- CRM tools

### Nice to have
- payments
- fintech
- SaaS
- merchant acquiring
- payment gateways
- FX
- financial services
- cross-border commerce
- international payment flows
- global business operations
- Salesforce
- Looker
- Tableau

---

Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/airwallex/947c82d4-e8e4-4701-b45c-8bbf84532f95?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)