# Senior Services Consultant

**Company**: Zendesk
**Location**: Mexico City
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Consulting
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Mexico-City-Mexico/Senior-Services-Consultant_R35440?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_785ff460-e9c

## Description

As a Senior Services Consultant at Zendesk, you'll lead the implementation of Zendesk solutions for a portfolio of enterprise customers. You'll work across various industries and complex use cases, serving as a trusted advisor to customers, understanding their goals, designing thoughtful solutions, configuring workflows, guiding testing, enabling users, and supporting a successful launch.

Responsibilities:

- Lead complex customer discovery sessions to understand business needs, goals, challenges, and implementation requirements

- Act as a trusted advisor, providing strategic recommendations aligned to customer outcomes and Zendesk best practices

- Translate customer needs into scalable solution designs, implementation plans, and clear delivery requirements

- Configure and optimize Zendesk solutions to support sophisticated customer workflows and desired business outcomes

- Independently own project workstreams across discovery, design, configuration, testing, training, and go-live support

- Lead customer-facing working sessions and confidently facilitate discussions with technical and executive stakeholders

- Build and manage strong customer relationships throughout the implementation lifecycle

- Partner with Project Managers, Technical resources, Account teams, Product, and Support teams to ensure successful delivery

- Manage multiple enterprise customers and prioritize work effectively across a portfolio

- Identify risks, dependencies, and blockers early, and proactively drive resolution with internal and customer stakeholders

- Develop and deliver testing plans, training materials, enablement sessions, and go-live readiness activities

- Mentor and provide guidance to Services Consultants and contribute to team capability development

- Share implementation insights, reusable assets, and best practices that improve delivery quality and efficiency

- Contribute to internal initiatives that strengthen the Services organization and customer experience

- Help customers launch successfully and maximize the value of their Zendesk investment

Requirements:

- 5+ years of SaaS implementation, consulting, or professional services experience

- Demonstrated experience leading complex implementations for enterprise customers

- Strong discovery, facilitation, solution design, and consultative selling skills

- Proven ability to translate complex business requirements into scalable, practical solutions

- Experience managing multiple projects or workstreams and prioritizing across competing deadlines

- Excellent communication and presentation skills, with the ability to influence technical and executive audiences

- Strong relationship-building skills and a customer-first mindset

- Comfort navigating ambiguity, managing stakeholders, and operating independently with limited oversight

- Demonstrated ability to identify risks, make sound decisions, and drive work through to completion

- Experience mentoring peers or contributing to the development of less experienced consultants

- Strong understanding of implementation methodologies, change management, testing, training, and go-live practices

- Organized, proactive, adaptable, and comfortable working in a fast-paced environment

- Travel as needed

## Skills

### Required
- SaaS implementation
- consulting
- solution design
- project management
- communication
- presentation
- relationship-building
- change management
- testing
- training

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Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Mexico-City-Mexico/Senior-Services-Consultant_R35440?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)