# Technical Product Support Engineer (Remote): AMER

**Company**: Telnyx
**Location**: Brazil
**Work arrangement**: remote
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/telnyx54/jobs/4209300003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_78364851-b0a

## Description

We're seeking a curious, technically-minded problem solver to join our team as a Technical Product Support Engineer. You'll troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products, collaborating with engineering teams to resolve cases.

Responsibilities:

- Troubleshoot complex customer issues across networking, APIs, and communications products

- Investigate using tools like Postman, cURL, Wireshark, Linux terminal, and internal tooling

- Collaborate with customers, vendors, and engineering teams to resolve cases

- Automate and contribute to bot-building and workflow automation

- Document solutions and improve self-service resources

- Learn VoIP protocols, internal systems, and new technologies as the role evolves

Your Toolkit:

- Troubleshooting: Postman, cURL, Wireshark, sngrep, Linux terminal

- Ticketing and Comms: Zendesk, Slack

- Collaboration: Google Workspace (Gmail, Calendar, Docs, Sheets, Meet)

- Automation: n8n, Zapier, OpenClaw (internal AI platform), scripting (Python, Bash, etc.)

- Version Control: GitHub

- Analytics: Metabase, Graylog, Jira

What We're Looking For:

- Background in Computer Science, IT, networking, or equivalent hands-on experience

- Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS

- API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL

- Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands

- Problem-solving mindset: you dig into issues, ask good questions, and don't give up easily

- Communication skills: highly proficient in English, both written and verbal

Nice-to-Have:

- Familiarity with scripting or programming (Python, Bash, JavaScript, or similar)

- Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering

- Experience using n8n, Zapier, Git/GitHub, or similar

## Skills

### Required
- Computer Science
- IT
- networking
- REST APIs
- Postman
- cURL
- Linux terminal
- problem-solving
- English

### Nice to have
- scripting
- programming
- Python
- Bash
- JavaScript
- AI concepts
- n8n
- Zapier
- Git/GitHub

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/telnyx54/jobs/4209300003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)