# Team Leader

**Company**: TaskUs
**Location**: Pasig, NCR
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Pasig-NCR-Philippines/Team-Leader---Ortigas_R_2610_13252?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_782300e9-564

## Description

Imagine yourself as a Team Leader at TaskUs, a leading provider of outsourced digital services and next-generation customer experience. You will drive the performance of your teammates to deliver exceptional customer experiences and achieve their goals.

**Responsibilities:**

- Manage day-to-day planning and operations of your team

- Ensure teammates meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

- Organize and handle team scheduling

- Train and develop teammates through team huddles and coaching sessions

- Evaluate teammate strengths and weaknesses

- Offer solutions for team growth and development

- Create performance reports and document client feedback

- Manage issues, including HR-related ones

- Think creatively and act as a liaison between management and your team

**Requirements:**

- At least two years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates

- Minimum of one year of experience supporting a financial campaign

- Excellent verbal and written communication skills

- Above-average technical know-how

- Previous experience working in phone, email, and live chat customer support roles

- Familiarity with e-Commerce, ZenDesk, or other CRM tools

- Flexibility and willingness to work on different shifts

**What We Offer:** At TaskUs, we prioritize employee well-being with competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in various departments, including Total Rewards, Wellness, HR, and Diversity. We encourage internal mobility and professional growth at all stages of an employee's career.

**Our Culture:** TaskUs values diversity, equity, and inclusion. We welcome applicants from all backgrounds and provide equal access to opportunities.

## Skills

### Required
- Team Leadership
- Customer Support
- Communication
- Technical Know-how
- CRM Tools

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Pasig-NCR-Philippines/Team-Leader---Ortigas_R_2610_13252?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)