# Payroll Assistant II **Company**: American Honda Motor Company **Location**: Marysville, Ohio **Work arrangement**: hybrid **Experience**: mid **Job type**: full-time **Salary**: $51,400.00 - $77,100.00 **Category**: HR **Industry**: Automotive **Wikidata**: https://www.wikidata.org/wiki/Q4744011 **Apply**: https://careers.honda.com/us/en/job/12976/Payroll-Assistant-II?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_781f67fd-8ec ## Description The Payroll Support Specialist serves as the first point of contact for payroll-related inquiries and support requests from associates, managers, Human Resources, and external parties. This role provides excellent customer service, resolves Tier 1 payroll inquiries, completes employment and income verification requests, researches legal and documentation requests, and dispatches cases to Payroll Operations, Payroll Tax, or Time & Labor for timely resolution within established service level agreements. **Key Accountabilities** **Payroll Customer Service & Tier 1 Case Resolution** - Serve as the first point of contact for payroll-related inquiries submitted through HR Connect, email, phone, or other service channels - Resolve Tier 1 payroll questions related to pay, deductions, direct deposit, taxes, timekeeping, payroll calendars, and general payroll processes - Provide professional, accurate, and customer-focused communication to associates, managers, HR partners, and external requestors - Document case activity, research steps, outcomes, and customer communications clearly and consistently - Escalate sensitive, urgent, or complex issues to appropriate payroll teams or leadership **Case Intake, Triage & Dispatch** - Review, categorize, prioritize, and route payroll-related cases to Payroll Operations, Payroll Tax, or Time & Labor based on issue type and required expertise - Monitor case queues to support service level agreement adherence and timely follow-up - Identify missing information and request additional details needed to support resolution - Partner with payroll workstreams to ensure cases are routed accurately and closed with appropriate documentation - Identify recurring routing issues and recommend improvements to case categories, intake forms, and knowledge articles **Employment Verifications, Legal Requests & Administrative Support** - Complete verification of employment and income requests in accordance with company policy and confidentiality requirements - Research and support legal requests, subpoenas, garnishment inquiries, unemployment surveys, and payroll record requests as assigned - Maintain accurate payroll support documentation and ensure sensitive information is handled with discretion - Coordinate with Payroll Operations, Payroll Tax, HR, Legal, or other teams when additional review is required **Knowledge Management & Continuous Improvement** - Support creation and maintenance of payroll knowledge articles, service scripts, FAQs, and standard operating procedures - Identify inquiry trends, customer experience concerns, and opportunities to improve service delivery - Participate in training, cross-training, and process improvement activities to strengthen payroll support consistency **Qualifications, Experience, and Skills** - Associate degree in Business, Human Resources, Accounting, Finance, or related field preferred - Equivalent combination of education and relevant experience may be considered - Minimum Experience: One to three years of customer service, payroll support, HR shared services, human resources, timekeeping, or related administrative experience - Experience using case management, ticketing, payroll, or timekeeping systems preferred - Experience in handling confidential employee information and service level expectations preferred **What differentiates Honda and make us an employer of choice?** **Total Rewards:** - Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) - Paid Overtime - Regional Bonus (when applicable) - Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) - Paid time off, including vacation, holidays, shutdown - Company Paid Short-Term and Long-Term Disability - 401K Plan with company match + additional contribution - Relocation assistance (if eligible) **Career Growth:** - Advancement Opportunities - Career Mobility - Education Reimbursement for Continued Learning - Training and Development programs **Additional Offerings:** - Tuition Assistance & Student Loan Repayment - Lifestyle Account - Childcare Reimbursement Account - Elder Care Support - Wellbeing Program - Community Service and Engagement Programs - Product Programs ## Skills ### Required - customer service - payroll support - HR shared services - human resources - timekeeping - case management - ticketing - payroll - timekeeping systems ### Nice to have - handling confidential employee information - service level expectations --- Source: [Apply at careers.honda.com](https://careers.honda.com/us/en/job/12976/Payroll-Assistant-II?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)