# Enterprise Technical Account Manager (eTAM)

**Company**: Adobe
**Experience**: senior
**Job type**: full-time
**Salary**: $117,300 - $209,600 annually
**Category**: IT
**Industry**: Technology

**Apply**: https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/Austin/Enterprise-Technical-Account-Manager_R171928?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7817a1b3-051

## Description

The Enterprise Technical Account Manager (eTAM) is a senior business-critical role responsible for overall solution health and maintaining a high standard of technical operational excellence to deliver customer value, accelerate solution use, and be the customer’s advocate with Adobe product and engineering.

You will quickly grasp a customer's landscape, assess their maturity and solution lifecycle, and identify immediate, short- and long-term wins. You will share expert guidance grounded in Adobe and industry standards.

Responsibilities:

- Deliver consistent technical excellence through early engagement and ongoing solution health monitoring

- Lead capability roadmap and discovery sessions with customers to uncover both quick and larger engagements that increase adoption and product use

- Identify technical risk by understanding customer use cases, and flag potential challenges proactively

- Increase product adoption through measurable engagements that build customer understanding

- Maintain regular communication with internal and external teams, consistently representing customer needs

- Engage with Director and VP-Level executives to translate business needs into technical and operational plans

- Manage all technical challenges and ensure customers tickets and issues are fully addressed and resolved with urgency

- Work hands-on with cross-functional Adobe teams to ensure customers are provided with the highest level of proactive support and technical strategy based on Adobe/industry standards

- Make sure customers are aware of opportunities available through the Ultimate Success program and customer alpha/beta programs, and help them take part

- Provide detailed reviews of service disruptions, metrics, and prelaunch planning. Present clear data and insights to customer leadership

- Serve as the first point of contact for critical technical concerns, and coordinate resolutions with Adobe services, sales, product, and engineering teams

- Assess and document customers’ technical environment to reveal ongoing insights, improvements, and optimization opportunities

- Proactively recommend how new and existing features fit within customers’ environments, using industry and Adobe standards and proven methodologies

- Participate in customer-requested meetings, as well as strategic and quarterly business reviews (on-site and remote)

- Participate in project-based, consultant-led architectural and design discussions to ensure solutions are optimal for the customer(s)

- Continue developing your technical and interpersonal skills, and help mentor team members as needed

## Skills

### Required
- Adobe products
- technical account management
- solution health monitoring
- customer advocacy
- communication
- problem-solving

### Nice to have
- Adobe Analytics
- Adobe Audience Manager
- AEM
- Adobe Campaign
- Adobe Journey Optimizer
- Adobe Customer Journey Analytics
- Adobe Target
- AEP
- Adobe Realtime Customer Data Platform

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Source: [Apply at adobe.wd5.myworkdayjobs.com](https://adobe.wd5.myworkdayjobs.com/en-US/external_experienced/job/Austin/Enterprise-Technical-Account-Manager_R171928?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)