# Systems Specialist, Mission Readiness

**Company**: Anduril Industries
**Location**: Costa Mesa, California
**Experience**: mid
**Job type**: full-time
**Salary**: $98,000-$130,000 USD
**Category**: Operations
**Industry**: Defense Technology

**Apply**: https://job-boards.greenhouse.io/andurilindustries/jobs/5163410007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_77e7271d-6bf

## Description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.

**About the Team** Operational Excellence sits within Anduril's Mission Readiness organization, owning the systems, processes, and transactional backbone that keep global deployment operations running.

**About the Role** We are looking for a Systems Specialist, Mission Readiness to take day-to-day responsibility for the transactional work and tier-1 tooling support that keep Anduril's global deployment operations running.

**Responsibilities**

- Intake, process, and close transactional requests across Deployment Operations, including sales order fulfillments, return management authorizations (RMAs), inventory moves, and asset transactions.

- Execute sales order fulfillments end-to-end in the ERP, including picking confirmations, shipment creation, serial/lot capture, and invoicing hand-offs.

- Open, track, and close RMAs, ensuring accurate disposition, warranty coding, and inventory receipt.

- Monitor and respond to transactional requests and tickets in Jira, Current, and related systems within defined SLAs, following established runbooks and SOPs.

- Serve as tier-1 support for bugs and issues across the deployment team's digital tools and systems.

- Create and manage tickets on behalf of users who surface issues through Slack or walk-ups.

- Maintain accurate records across ERP, WMS, and deployment digital tooling.

- Reconcile discrepancies between physical and system state, and flag root causes to project managers for systemic fixes.

- Keep knowledge base articles, SOPs, and training aids up to date for the transactions and tools you support.

- Surface recurring issues, rework, and manual workarounds.

- Partner cross-functionally with Logistics, Technical Operations, Finance, and Trade Compliance.

**Required Qualifications**

- Associate's or Bachelor's degree, relevant technical certifications, or equivalent hands-on experience.

- 2+ years of experience in operations, logistics, order management, help desk, customer service, or a similar execution- or support-oriented environment.

- Comfortable learning and working across multiple business systems.

- Exposure to creating or working tickets in Jira, ServiceNow, Salesforce Service Cloud, or a similar ticketing system.

- Strong attention to detail and a track record of processing work accurately under deadline pressure.

- Ability to follow established procedures and runbooks while knowing when to escalate.

**Preferred Qualifications**

- Hands-on exposure to executing transactions in an ERP.

- Familiarity with ticketing and business systems such as Salesforce, Jira, ServiceNow, or NetSuite.

- Experience processing RMAs or reverse logistics transactions in a hardware or technical services environment.

- Exposure to military, government, or defense/aerospace operations.

- Basic proficiency with Excel/Sheets.

- Strong verbal and written communication skills.

- Detail-oriented with a customer-focused mindset.

- Willingness to learn and adapt in a fast-paced environment.

**Benefits** Anduril offers top-tier benefits for full-time employees, including comprehensive and competitive benefits packages.

## Skills

### Required
- ERP
- Jira
- ticketing systems
- operations
- logistics
- order management

### Nice to have
- NetSuite
- SAP
- Oracle
- Salesforce
- ServiceNow

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/andurilindustries/jobs/5163410007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)