# Over-the-Phone (OPI) and Video Remote Interpreter (VRI)

**Company**: TransPerfect Connect
**Location**: US-Arizona*
**Work arrangement**: remote
**Job type**: full-time
**Category**: Language Services

**Apply**: https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/US-Arizona/Remote-Bilingual-Interpreter_R2025-243853?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_77e1d282-17a

## Description

TransPerfect Connect (TPC) is seeking highly fluent, professional bilingual speakers (English <> Italian) with experience using their language skills in a professional call center-style setting.

Interpreters at TPC play a vital role in facilitating accurate and culturally appropriate communication for limited-English speakers. Whether you're supporting a patient during a medical appointment or assisting someone in accessing essential services, your bilingual fluency directly contributes to meaningful, real-world impact.

This is a structured, call center-style role that goes beyond casual or conversational bilingualism. Ideal candidates bring professional-level command of both English and Italian and must be able to interpret complex conversations with speed and precision.

**Key Responsibilities:**

- Provide consecutive interpretation services between English and Italian (medical, legal, customer service, etc.)

- Ensure complete accuracy, clarity, and neutrality in interpretation,preserving tone, intent, and emotion

- Maintain confidentiality and impartiality at all times

- Manage call flow professionally, including respectfully intervening when clarification is needed

- Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions

- Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges

- Remain strictly within the interpreter's role without offering personal opinions or advice

- Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance

- Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

**What We Offer:**

- Four weeks of paid training (on-site or remote) covering interpretation techniques, note-taking, memory retention, call management, and emotional control

- Hands-on role-play simulations and coaching led by certified interpreters

- Ongoing development opportunities, including advanced training for complex call types

- A meaningful opportunity to use your language skills to empower others, support critical conversations, and make a lasting impact

- Career advancement opportunities across interpreting, QA, training, and leadership roles

**Benefits:**

- Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, company-sponsored life insurance, short-term and long-term disability, and flexible spending account options

- Private health insurance and access to a collaborative, supportive team environment

- A proactive and accessible HR department that focuses on the staff's health and happiness

**Required Qualifications:**

- High school diploma or equivalent (required); college education preferred

- Fluency in English and Italian with B2+ proficiency or higher

- Ability to pass a language and interpreting skills assessment

- Minimum of 6 months of call center, customer service, or interpreting experience

- Strong verbal communication, bilingual accuracy, and ethical decision making

- Proven ability to think clearly and act professionally in fast moving, emotionally complex situations

- Strong sense of professional responsibility, integrity, and time management

- Comfortable with assertive communication and session control

- Basic computer skills, including typing and MS Office navigation

- Quiet, distraction-free workspace conducive to active listening and sustained concentration

- Stable home internet connection (cable, DSL, or fiber; cellular data and hotspots not permitted)

**Preferred Qualifications:**

- Certification in medical, legal, or community interpreting (strong plus)

- Experience with remote work tools and communication platforms

## Skills

### Required
- English
- Italian
- interpretation
- communication
- emotional intelligence
- active listening
- note taking
- MS Office
- Interpreting

### Nice to have
- medical interpreting
- legal interpreting
- community interpreting
- remote work tools

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Source: [Apply at transperfect.wd5.myworkdayjobs.com](https://transperfect.wd5.myworkdayjobs.com/en-US/transperfect/job/US-Arizona/Remote-Bilingual-Interpreter_R2025-243853?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)