# Customer Success Manager - French Speaking

**Company**: ComplyAdvantage
**Location**: Lisbon
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: €40,000-50,000 per year
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/complyadvantage/jobs/8931597002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/customer-success-manager-french-speaking-77c9ddc1-822/

## Description

We are looking for a French speaking Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organisations to fight financial crime!

You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.

As a Customer Success Manager, you will:

- Manage a portfolio of strategic French-speaking customers throughout the entire lifecycle, from onboarding and training to adoption and ongoing success

- Be the dedicated contact and own the overall relationship with your clients

- Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams

- Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal

- Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems

- Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team

- Play a primary role in shaping the product roadmap based on customer feedback

- Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.

- Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements

- Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers

About you:

- Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate

- French language proficiency at a native or near-native level

- Be comfortable working with C-Suite stakeholders, to understand their objectives and align our solutions to meet their needs

- Understand your client’s business and drive value towards positive business outcomes

- Politely and confidently handle objections from clients, working collaboratively towards mutually beneficial outcomes

- An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here.

- Be a proactive self-starter that is self-directed and able to solve problems and execute independently

- Have strong process management skills, you will be able to manage a varied workload with multiple deadlines

- Possess strong relationship management skills and the ability to coordinate across teams and build consensus

- Ideally have 2-4 years in a similar or adjacent customer facing role, with proven experience working with mid-market accounts in a B2B environment

- Ideally have previous project management experience and have worked in a start-up previously

What’s in it for you?

- Equity as we want you to have a part of what we are building

- Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best

- We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships

- You will also get a new starter budget to kit out your home office

- Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve

- Annual learning budget (prorated based on start date) to drive your performance and career development

The base salary for this role is €40,000-50,000 per year + bonus, equity and benefits.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- French
- customer success
- relationship management
- process management
- problem solving

### Nice to have
- project management
- start-up experience
- APIs
- cloud platforms

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/complyadvantage/jobs/8931597002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)