# Associate Employee Relations Specialist

**Company**: Capital One
**Location**: Nottingham, Nottinghamshire
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: contract
**Category**: Human Resources
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Nottingham--Eng/Associate-Employee-Relations-Specialist--12-18-months-fixed-term-contract-_R1001948-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_77c42c51-01d

## Description

An opportunity has arisen within Associate Relations for an Associate to join this specialist team on a 12-18 month fixed term contract.

The role will take ownership of a range of employee relations cases, providing legislative and best practice advice and coaching to People Leaders and Associates throughout the business on a range of employment topics.

**Responsibilities**

- Casework:

+ With support from senior team members, partner with the business to deliver high-quality and proactive case management support on employee relations issues.   + Provide the business with pragmatic solutions whilst considering the employment, legal and risk framework.   + Provide coaching to managers to upskill and support them to reach positive outcomes with their associates.   + Contribute to team development through the sharing of best practice and lessons learnt.   + Support with maintaining an effective feedback loop with the HR Business Partners to drive change and escalate high-risk cases.   + Build and leverage relationships across the business to obtain support when formal meeting support is required on case work.   + Manage all cases in line with well-managed principles.   + At all times, manage employment-related risk for Capital One.

- Projects:

+ Support with AR policy development or process improvement projects that arise.   + Maintain and continually seek to improve AR policies and procedures.   + Participate in broader HR projects and initiatives that support the AR Agenda.

- Other:

+ Continually build employee relations technical knowledge through attendance at employment law briefings and conduct self-directed research into best practice.   + Support with analysing case management data to identify themes and make recommendations for continuous improvement.   + Leveraging AI, in accordance with governance and risk processes, to drive efficiency and improvement in internal processes.   + Take a proactive approach to the maintenance of AR procedures.   + Adhere to GDPR and case purging and management requirements.   + Support on well-managed activities, liaising and coordinating activities in the team.   + Ensure accurate records are maintained and documentation is stored correctly.

**Requirements**

- Prior employee relations case management experience is vital;

- Knowledge of UK employment law;

- Experience of dealing with challenging associate-related situations;

- Effective stakeholder management and influencing skills;

- Experience of applying judgement to ambiguous associate situations which could result in risk for the company;

- Sensitive to associate needs and able to balance those with the needs of the business / employment risk;

- Good communication skills, written and verbal;

- Willingness to learn and prioritise self-development.

**What we offer**

- Competitive pension and performance-based bonus schemes;

- 25 days of annual leave, increasing with tenure;

- Access premium care through private medical insurance;

- Enhanced parental leave;

- Up to £5,000 in funding for external qualifications.

## Skills

### Required
- UK employment law
- employee relations case management
- stakeholder management
- influencing skills
- judgement
- communication skills

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Nottingham--Eng/Associate-Employee-Relations-Specialist--12-18-months-fixed-term-contract-_R1001948-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)