# Field Service Readiness Architect

**Company**: Salesforce
**Experience**: senior
**Job type**: full-time
**Salary**: $123,100 - $186,300 annually
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Field-Service-Readiness-Architect_JR365129?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_77c1e24b-4fb

## Description

As a Field Service Readiness Architect at Salesforce, you will be deeply invested in every aspect of the Customer Experience. You will work closely with Technology & Product (T&P) and our Customer Success (CS) teams to ensure that we are delivering customer success to every customer at scale.

Your responsibilities will include:

- Maintaining deep understanding of product and roadmap and engaging with T&P and CSG stakeholders in the development of product feedback, roadmaps, strategic readiness plans, and customer adoption plays.

- Developing expertise for all new product and feature introductions, large-scale migration efforts or product retirements.

- Collaborating closely with your Cloud Success team, leveraging your product, domain and business knowledge to create a holistic POV and strategic approach that supports the overall strategy and customer success.

- Maintaining deep technical, functional and domain knowledge across all in-market and new products.

- Identifying, documenting, and tracking all recommended product enhancements reflecting inputs from customer, partner and internal stakeholders.

- Establishing and owning relationships with Product Management Leaders and key subject matter experts.

- Providing product expertise to support the creation and rollout of adoption strategies to improve product adoption score and overall customer health.

The ideal candidate will have:

- 3+ years experience in Customer Success or Product Management individual contributor role in the SaaS industry.

- Hands-on experience working with Field Service products, including deep understanding of current product suite and product capabilities that meet common customer use cases.

- Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives.

- Experience interacting with both technical and non-technical stakeholders at different functions.

- Developed enablement materials and delivered training to functional and technical audiences.

In terms of skills and expertise, you will need:

- Executive Communication: Strong oral and written communication skills.

- Storytelling: Proven ability to distill complex information into concise, executive-ready narratives.

- Prioritization Agility: Approach work with a ‘beginner’s mind’ and shift focus and direction when needed.

- Drive for Results: Can be counted on to exceed goals successfully.

- Critical & Strategic Thinking: Ability to confidently synthesize a broad array of information.

- Subject Matter Expertise: Can apply domain and product knowledge to influence product leaders priorities and design decisions.

- Content & Training Development: Curating, creating, managing, and distributing relevant training materials.

- Cross-Functional Alignment: Acting as a liaison between departments.

The typical base salary range for this position is $123,100 - $186,300 annually.

## Skills

### Required
- Field Service products
- Customer Success
- Product Management
- Communication
- Storytelling
- Prioritization Agility
- Critical Thinking
- Subject Matter Expertise
- Content Development
- Cross-Functional Alignment

### Nice to have
- Enablement
- Consulting
- Salesforce product experience
- Deep Expertise of Salesforce Field Service Scheduling and Optimization Product or Field Service Mobile

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Indiana---Indianapolis/Field-Service-Readiness-Architect_JR365129?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)