# Product Support Specialist- Eastern Time Zone

**Company**: Huntress
**Location**: United States of America
**Work arrangement**: remote
**Job type**: full-time
**Salary**: $50,000 to $65,000 base plus bonus and equity
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/huntress/jobs/8038105003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_77a4e537-13c

## Description

As a Product Support Specialist at Huntress, you will play a key role in interacting with customers, providing technical support, and ensuring world-class service. You will be the first point of contact for customers, resolving technical issues, and escalating incidents as needed.

Responsibilities:

- Provide initial partner support and convey resolutions to customers

- Walk customers through problem-solving processes and provide assistance

- Assess customer issues and properly escalate incidents as needed

- Follow up with customers, provide feedback, and see problems through to resolution

- Utilize excellent customer service skills and exceed customer expectations

- Recommend changes to internal and customer-facing documentation where needed

- Continually grow your knowledge of internal procedures, the Huntress product, and customer environments

Requirements:

- Ability to adapt and pivot quickly to day-to-day changes in a hypergrowth company

- Highly collaborative mindset; ability to work together as one team to come to the best possible solutions for partners

- Disciplined, with systematic problem-solving skills

- Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals

- Practical experience with macOS, including familiarity with its directory structures, services, etc.

- Experience with tools such as ProcMon and Process Explorer is a plus

- Experience in configuring antivirus products and troubleshooting interactions between these products and specialty software

- Familiarity with system configuration/management tools such as GPO, RMMs, and SCCM; scripting these tools is a plus

Benefits:

- 100% remote work environment

- Generous paid time off policy, including vacation, sick time, and paid holidays

- 12 weeks of paid parental leave

- Highly competitive and comprehensive medical, dental, and vision benefits plans

- 401(k) with a 5% contribution regardless of employee contribution

- Life and Disability insurance plans

- Stock options for all full-time employees

- One-time $500 reimbursement for building/upgrading home office

- Annual allowance for education and professional development assistance

- $75 USD/month digital reimbursement

- Access to the BetterUp platform for coaching, personal, and professional growth

## Skills

### Required
- Microsoft Windows Operating Systems
- macOS
- ProcMon
- Process Explorer
- antivirus products
- GPO
- RMMs
- SCCM

### Nice to have
- scripting
- Terminal
- Bash

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/huntress/jobs/8038105003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)