# Vice President, Business Operations

**Company**: Mastercard
**Location**: O'Fallon, Missouri
**Experience**: executive
**Job type**: full-time
**Salary**: $200,000 - $330,000 USD
**Category**: Engineering
**Industry**: Finance

**Apply**: https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/OFallon-Missouri/Vice-President--Business-Operations_R-294495-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/vice-president-business-operations-778abe27-577/

## Description

Mastercard's Corporate Technology Solutions Business Operations team is seeking a Vice President to lead a team of Site Reliability Engineers (SREs) and application operations support staff. The Vice President will be responsible for the strategy and execution of the teams, managing day-to-day platform availability, Tier 2 & 3 production support, CI/CD pipelines, customer support and integrations, platform automation, monitoring/alerting, system resiliency and scalability, and ITSM maturity.

The ideal candidate is a problem solver with a strong background in operations, application and infrastructure technologies, and design patterns. They should be curious to figure out how something works and how it can be improved through automation, AI-enabled tooling, improving availability, reducing manual toil, and continually refining processes to be more efficient.

Responsibilities:

- Hire, manage, and coach Site Reliability Engineers to deliver World Class Support for internally and externally used products

- Engage in and improve the whole lifecycle of services,from inception and design, through deployment, operations, and refinement

- Drive the automation agenda for the team , identifying high-toil, repetitive operational work and championing automation and AI-enabled tooling to eliminate it

- Support and help operate the data and AI/ML platforms that underpin internal reporting, decisioning, and back-office functions

- Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

- Support services before they go live through activities such as system design consulting, capacity planning and launch reviews

- Maintain services once they are live by measuring and monitoring availability, latency and overall system health

- Scale systems sustainably through mechanisms like automation and AI-assisted operations

- Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating

- Practice sustainable incident response and blameless postmortems

- Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform

- Work with a global team spread across tech hubs in multiple geographies and time zones

- Share knowledge and mentor others, including building the team's fluency in automation and AI-enabled operational tooling

Qualifications:

- BS degree in Computer Science or related technical field involving coding

- Experience with databases (SQL and NoSQL), algorithms, data structures, scripting, pipeline management, and software design

- Knowledge of Java applications and middleware

- Experience supporting or operating data platforms and/or AI/ML systems (e.g., data pipelines, model serving, observability for AI-driven services) strongly preferred

- Demonstrated track record of driving automation to reduce manual toil and improve operational efficiency at scale

- Familiarity with applying AI-enabled tooling to operations , such as intelligent alerting, automated triage, or agentic remediation , is a plus

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## Skills

### Required
- databases (SQL and NoSQL)
- algorithms
- data structures
- scripting
- pipeline management
- software design
- Java applications
- middleware

### Nice to have
- data platforms
- AI/ML systems
- automation
- AI-enabled tooling

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Source: [Apply at mastercard.wd1.myworkdayjobs.com](https://mastercard.wd1.myworkdayjobs.com/en-US/CorporateCareers/job/OFallon-Missouri/Vice-President--Business-Operations_R-294495-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)