# Account Handler

**Company**: Howden
**Location**: Northampton
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Northampton---Park-House/Account-Handler---Commercial---Schemes_R0018780-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_77804eb7-15e

## Description

We are seeking an Account Handler to support our team for the administration of renewals, mid-term adjustments, obtaining quotations and invoicing of premiums. Dealing with our SME clients, you will have a passion for providing excellent service to your clients and be excited about the prospect of working with a growing insurance broker that's making a real impact in the market.

**Responsibilities:**

- Assist in achieving Group/Division client retention targets by providing an excellent level of service

- Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points

- Undertake market exercise to establish most competitive terms available

- Obtain renewal terms and present to client

- Issue renewal documentation in line with contract certainty

- Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures

- Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system

- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums

- Actively cross-sell products from other Divisions

**Knowledge:**

- Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR

- Minimum of 2 years' industry experience

**Skills:**

- Good level of technical insurance skills

- Accuracy and attention to detail

- Ability to process work quickly and efficiently

- Ability to prioritise work and meet deadlines

- Excellent client service skills

- Good negotiation and broking skills

- Ability to gather and analyse information from the client

- Ability to identify and respond appropriately to an individual client's level of understanding

- Ability to persuade and influence others

**Qualifications:**

- GCSEs A-C in Maths & English

- Cert CII (desirable)

- Acturis (desirable)

**What we offer:**

- A career that you define

- We're looking for individuals who share the same values as us:

- Our successes have all come from someone brave enough to try something new

- We support each other in the small everyday moments and the bigger challenges

- We are determined to make a positive difference at work and beyond

## Skills

### Required
- General Insurance
- CII's Code of Ethics
- GDPR
- Acturis
- Technical Insurance Skills
- Client Service Skills
- Negotiation
- Broking

### Nice to have
- Cert CII

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Source: [Apply at hyperiongrp.wd3.myworkdayjobs.com](https://hyperiongrp.wd3.myworkdayjobs.com/en-US/hyperion_external/job/Northampton---Park-House/Account-Handler---Commercial---Schemes_R0018780-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)