# Customer Activation Manager | AI Spend

**Company**: Ramp
**Location**: New York, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $121K - $184K
**Category**: Sales
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/ramp/a0a26a90-7c9a-4a45-a042-ae646911930a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7768abfd-e1b

## Description

Ramp is hiring a Customer Activation Manager for AI Spend Management and Router. You will guide customers through technical activation, connect developers and AI administrators with Finance, and turn initial setup into a useful workflow.

**About the Role** You will lead customer plan for AI Spend Management, coordinate with specialist Solutions partners, and help build the implementation playbook.

**Responsibilities**

- Lead customer discovery and implementation planning

- Read API documentation to investigate setup issues

- Help technical and finance stakeholders understand AI usage and costs

- Coordinate with Sales, Customer Success, and Engineering on deeper integrations

- Guide customers from connection to useful workflow

- Capture recurring questions and failure patterns

**Requirements**

- 4+ years of relevant experience in technical customer success or a related role

- Experience owning technical customer launches and verified first use

- Ability to read API documentation and reason through integration issues

- Working knowledge of multiple AI providers and customer tradeoffs

- Ability to communicate with developers and Finance leaders

**Nice to Haves**

- Experience with AI gateways, model routing, or provider integrations

- Post-sale implementation experience at an AI-first or developer-facing software company

- Coding literacy or experience partnering with Solutions or Engineering teams

**Benefits**

- Flexible PTO

- Health and wellness stipend

- Budget for intra-office travel

- Weekly coffee stipend

- 100% medical, dental & vision insurance coverage in the US

- 401(k) with employer match

- Fertility HRA and parental leave

## Skills

### Required
- API documentation
- AI providers
- technical customer success
- integration issues

### Nice to have
- AI gateways
- model routing
- provider integrations
- coding literacy

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/ramp/a0a26a90-7c9a-4a45-a042-ae646911930a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)