# Senior Technology Specialist, Executive Support

**Company**: Okta
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $103,000-$142,000 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/okta/jobs/8306620?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_77381a38-1f0

## Description

Okta is looking for a Senior Technology Specialist, Executive Support to join the Global Executive Operations (GEO) Team. The successful candidate will provide discreet, first-touch technology support to Okta's C-suite executives and their executive assistants.

Responsibilities:

- Deliver daily onsite and remote IT support for executives and EAs through ServiceNow, Slack, walk-ups, and email, with a focus on first-touch resolution and SLA performance.

- Support white-glove AV and Zoom for executive sessions, leadership offsites, and smaller gatherings in corporate event spaces, onsite and remotely.

- Onboard new executives with a personalized Day 1 experience so they are fully set up for success.

- Troubleshoot macOS, Windows, iOS, and Android issues, including corporate security alignment and device performance.

- Investigate complex incidents, document root causes in RCAs, and find process changes that improve productivity for executives and the support team.

- Join a shared on-call rotation for critical executive escalations, including early morning, late night, and weekend coverage.

- Create knowledge articles, runbooks, and short videos that enable the GEO support team and executive customers.

- Contribute to Workplace Technology projects and travel up to 25% of the time to other Okta offices or offsite events.

Requirements:

- 5+ years in enterprise IT support, workplace technology, systems support, or a related technical field.

- Hands-on, advanced troubleshooting across Mac and PC hardware.

- Working knowledge of heavily SaaS-based environments, including managing role-based access control (RBAC).

- Comfort supporting C-suite leaders in high-touch corporate settings.

- Know-how running AV events, Zoom Rooms, Zoom, and Zoom Phone in corporate spaces.

- Deep technical range across endpoint management, identity and access, collaboration platforms, networking, and video conferencing or workplace AV.

- Discretion and integrity in confidential, high-pressure situations, with the composure to stay decisive.

- A track record of mentoring junior engineers, documenting technical standards, or building reusable cross-training.

Nice to have:

- Expertise in enterprise AV, video conferencing, live-event technology, or executive meeting environments.

- Experience with automation, scripting, AI-enabled support, or other tools that reduce repetitive work and improve support quality.

Benefits:

- Health, dental and vision insurance

- 401(k)

- Flexible spending account

- Paid leave (including PTO and parental leave)

## Skills

### Required
- Mac and PC hardware
- SaaS-based environments
- role-based access control (RBAC)
- AV events
- Zoom Rooms
- endpoint management
- identity and access
- collaboration platforms
- networking
- video conferencing
- workplace AV

### Nice to have
- enterprise AV
- live-event technology
- executive meeting environments
- automation
- scripting
- AI-enabled support

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/okta/jobs/8306620?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)