# Partner Services Manager

**Company**: Fin, now part of Salesforce
**Location**: Dublin
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/8213627?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7721447e-79d

## Description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

As a Partner Services Manager at Fin, you'll own the partner enablement engine, designing and delivering high-quality webinars, building certification pathways, and curating self-led online learning using AI technology.

**Responsibilities**

- Own the partner enablement programme end to end, including curriculum, certification pathways, and a regular calendar of enablement moments

- Prepare and deliver high-quality webinars and live enablement sessions for partner audiences

- Curate self-led online enablement at scale, using AI technology to create, personalise, and maintain learning content

- Own and run the partner certification programme on the learning platform

- Onboard and ramp new Service Delivery Partners

- Act as the liaison who ensures Service Delivery Partners have a great experience working with Fin

- Drive Quarterly Business Reviews with each service partner

**Requirements**

- 6+ years of work experience, with 3+ years in enablement, training, or implementation/consulting roles

- Proven experience designing curricula, building certification programmes, and measuring learning outcomes

- Confident preparing and delivering polished webinars and live sessions to large external audiences

- Hands-on use of AI tools to create, personalise, and maintain enablement content at scale

- Ability to make complex topics simple to understand

- Comfortable working with partners, consultants, and customers via video calls

- Adaptability and willingness to experiment to find the best processes and solutions

**Nice to Have**

- Experience training on SaaS products or specifically, experience with Fin

- Experience with modern learning platforms and AI-assisted content creation tooling

- Experience with AI Agents and/or Large Language Models

- Past experience managing channel or consulting partner relationships, or projects delivered by Consulting Firms

**Benefits**

- Flexible working policy with at least three days in the office per week

- Comprehensive benefits and resources to support health, wellbeing, family, time away from work, and financial future

## Skills

### Required
- enablement
- training
- implementation
- AI fluency
- presentation
- rapport building
- adaptability

### Nice to have
- SaaS products
- modern learning platforms
- AI Agents
- Large Language Models
- channel management

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/8213627?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)