# Service Designer, Support

**Company**: OpenAI
**Location**: San Francisco, CA
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: Full time
**Salary**: $216K – $310K
**Category**: Design
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/98cdff28-940d-48e8-b1d7-a0df38dd16d8?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_770f6a8b-61c

## Description

## Compensation

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The salary range for this role is $216K – $310K, with generous equity, performance-related bonuses for eligible employees, and the following benefits.

Benefits include:

- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

- 401(k) retirement plan with employer match

- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time

- Mental health and wellness support

- Employer-paid basic life and disability coverage

- Annual learning and development stipend to fuel your professional growth

- Daily meals in our offices, and meal delivery credits as eligible

- Relocation support for eligible employees

- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends

## About the Team

The User Operations team (Support) is central to ensuring that our customers' experience with our products is exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products.

## About the Role

We're looking for a Service Designer to improve how customers get help across OpenAI's products. As a hands-on individual contributor within User Operations, you'll connect customer needs with the people, processes, and systems that shape their support experience.

You will:

- Work with User Operations teams to design, execute, and report on research, identify opportunities, and drive improvement to OpenAI's support journeys.

- Collaborate closely with Engineering, Product, Support Delivery, and Operations to prioritize opportunities where research can improve product and process decisions and enhance customer experiences.

- Demonstrate strong stakeholder management, influence, and communication skills by presenting your research findings and recommendations, and partnering with teams through execution.

- Own the end-to-end research and operationalization process, including meeting with stakeholders, analyzing insights, scoping projects and leading execution.

- Partner cross-functionally to map customer journeys, including product and support interactions, suggest enhancements, and lead the team through operationalizing the insights.

## Requirements

You might thrive in this role if you have:

- 8+ years of relevant experience in service design or closely related roles, with demonstrated ownership of service improvements from research through implementation and evaluation.

- A bachelor's degree in Service Design, Interaction Design, Human-Computer Interaction, Human Factors, or a related field, or equivalent practical experience.

- Strong qualitative research and synthesis skills and the ability to combine customer insights with operational data.

- Experience designing across customer touchpoints, internal workflows, and systems, including the handoffs between teams.

- Proven experience leading ambiguous projects that span across product, engineering, and support operations teams into practical solutions.

- Clear written, verbal, and visual communication skills, with the ability to explain design decisions, navigate tradeoffs, and build alignment across varying levels of seniority.

- A hands-on approach and the persistence to follow work through rollout, adoption, and evaluation.

## Skills

### Required
- service design
- qualitative research
- stakeholder management
- communication skills
- project leadership

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/98cdff28-940d-48e8-b1d7-a0df38dd16d8?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)