# Salesforce Systems Manager

**Company**: IQVIA
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Bangalore-India/Sr-Product-Support-Tech-Advisor_R1268464?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_76fdc069-f0f

## Description

We are seeking a Salesforce Systems Manager to manage and coordinate the qualification and deployment of Salesforce-based systems. You will provide support services for regional and global business applications, collaborating with business leaders, end-users, IT departments, and software vendors.

**Responsibilities:**

- Provide support for internal and external end-users of Salesforce platform and application problems

- Interact with software vendors, Infrastructure services, and Applications Development to restore service and/or correct core problems

- Manage and coordinate the implementation of internal, external, and off-the-shelf business applications with all IT and business groups

- Coordinate validation activities related to the deployment of business applications

- Produce and assist training and communication programs

- Coordinate with internal and external service providers in incident, problem, and change management, capacity planning, and troubleshooting

- Support vendor contracts to established service level agreements

- Maintain knowledge of the IT industry, analyze the abilities of tools and technologies, and recommend potential solutions to managers

**Required Knowledge, Skills, and Abilities:**

- Solid technical background and experience

- Fine-tuned analytical skills and/or programming experience

- Relational database experience

- Strong PC-based troubleshooting skills

- System deployment/implementation expertise

- Excellent documentation, presentation, analytical, and multitasking skills

- ITIL v3 Foundation certified with good knowledge of Event, Incident, Change, Problem, and Configuration Management

- Committed to Process Improvements and Operational Delivery

- Inquisitiveness and strong desire to learn about tools, technologies, and procedures

- Personable, non-political, and non-confrontational in approach

- Team-oriented, adaptable, dependable, and strong work ethics

- Ability to communicate efficiently and keep team members informed

- Ability to work in a fast-paced environment and outside of business hours if required

- Basic understanding of DevOps model

- Influential leadership and Customer Focus

- Adherence to IQVIA values, process, and procedures

**Salesforce Administration:**

- Managing Salesforce security, including roles, profiles, sharing rules, workflows, and groups

- Maintaining and customizing Sales Cloud and Service Cloud applications

- Building custom reports, dashboards, and workflows

- Managing operational requests and reporting

- Developing and maintaining SFDC Visual Force pages, Apex classes, triggers, and lightning components

- Working with Tools like Data Loader, Eclipse, AJAX tool kit, Copado, OwnBackup

- Troubleshooting production issues and working with users and technical teams to resolve them

**Preferred Knowledge and Experience:**

- Salesforce.com Certified Administrator

- ITIL V.3 Foundation Certification

## Skills

### Required
- Salesforce administration
- ITIL v3 Foundation
- Relational database
- PC-based troubleshooting
- System deployment
- Analytical skills
- Programming
- DevOps model
- Event, Incident, Change, Problem, and Configuration Management
- Data Loader
- Eclipse
- AJAX tool kit
- Copado
- OwnBackup
- MS SQL Server
- Oracle SQL Developer

### Nice to have
- Salesforce.com Certified Administrator
- ITIL V.3 Foundation Certification

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Bangalore-India/Sr-Product-Support-Tech-Advisor_R1268464?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)