# FR - Réceptionniste (H/F/X)

**Company**: Accor
**Location**: Fribourg, FR
**Experience**: senior
**Job type**: part-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000151576434-fr-receptionniste-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/fr-r-ceptionniste-h-f-x-76e3ddf2-3bd/

## Description

The Mercure Fibourg Centre Remparts hotel is looking for a future receptionist to start in October 2026.

The hotel has 63 rooms and offers accommodation near the historic centre of Fribourg.

As a receptionist, you will behave and act in an exemplary manner and embody the brand's spirit through its values of will, open-mindedness, and anticipation.

Your main tasks will include:

- Ensuring excellent customer service and follow-up, adhering to the establishment's quality standards.

- Providing optimal and comprehensive care for hotel guests and external clients.

- Managing customer dissatisfaction by defusing conflicts and finding concrete solutions.

- Applying welcome standards in every detail.

- Handling physical and telephone reception, as well as managing correspondence (emails) for reservation confirmations.

- Promoting, advising, and selling hotel services and products to increase revenue.

- Collaborating with other hotel departments (floors, breakfast, etc.).

- Working morning and evening shifts.

The ideal candidate will:

- Welcome clients and contribute to their loyalty through warm relations and permanent service quality.

- Anticipate and manage situations to guarantee customer satisfaction and experience.

- Register, follow up on reservations, and ensure optimal control.

- Have a sales mindset to optimise revenue.

- Ensure internal audit procedures are applied to secure revenue (billing and payments).

- Be responsible for our loyalty program.

Additional requirements:

- Knowledge of the Accor group is an asset.

- Mastery of Opera Cloud is a plus.

- Fluency in English and German is required.

- At least 2 years of experience in a similar role is required.

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## Skills

### Required
- English
- German
- Opera Cloud
- customer service
- sales

### Nice to have
- knowledge of Accor group

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000151576434-fr-receptionniste-h-f-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)