# Strategy & Program Management Intern, Fan Care Community Care - Summer 2027

**Company**: Electronic Arts
**Location**: Austin, Texas
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: internship
**Category**: Operations
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/ro_RO/careers/JobDetail/Strategy-Program-Management-Intern-Fan-Care-Community-Care-Summer-2027/216184?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_76db4350-f52

## Description

Electronic Arts is seeking a Strategy & Program Management Intern for their Fan Care Community Care team. The intern will support the Game Lifecycle Manager Team, focusing on strategic initiatives that improve how cross-functional teams work together to deliver exceptional fan experiences.

The EA Experiences group ensures great experiences for growing communities centered around world-renowned brands. The Game Lifecycle Management team partners across Studios, Community, Product, Self-Service, Live Operations, and Fan Intelligence to align strategies that improve fan experiences throughout a game's lifecycle.

Responsibilities:

- Support strategic planning and cross-functional initiatives across multiple EA game franchises.

- Partner with the Game Lifecycle Team to prepare workshops, document outcomes, and drive follow-up actions across partner teams.

- Gather and synthesize feedback into clear themes and actionable insights.

- Identify patterns, dependencies, and opportunities across multiple workstreams to support strategic decision-making.

- Create executive-ready templates that communicate complex information clearly.

- Maintain program documentation, action trackers, and strategic deliverables.

- Help improve team processes by identifying opportunities to streamline collaboration, planning, and information sharing.

Requirements:

- Currently pursuing a Bachelor's or Master's degree in Business, Strategy, Customer Experience, Operations, Human-Centered Design, Analytics, Communication Science, or a related field. Must graduate no earlier than December 2027.

- Strong systems thinking and analytical skills.

- Excellent written communication and presentation skills.

- Ability to synthesize large amounts of qualitative and quantitative information into concise, actionable insights.

- Comfortable working in ambiguity and adapting to evolving priorities.

- Highly organized with strong attention to detail and follow-through.

- Proficiency with PowerPoint, Google Slides, Excel, or similar productivity tools.

Preferred Qualifications:

- Experience facilitating workshops, group projects, or cross-functional collaboration.

- Familiarity with project or program management tools such as Miro, Jira, Asana, Airtable, or Confluence.

- Experience conducting research or analyzing customer feedback.

- Passion for gaming, digital products, customer experience, or strategy.

Benefits: Electronic Arts offers a comprehensive benefits package, including physical, emotional, financial, professional, and community well-being programs. Benefits are customized to meet local needs and may include medical assistance, mental health support, retirement savings, paid time off, family leaves, free games, and more.

## Skills

### Required
- strategic planning
- analytical skills
- communication skills
- systems thinking
- project management

### Nice to have
- facilitating workshops
- program management tools
- research
- customer feedback analysis

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Source: [Apply at jobs.ea.com](https://jobs.ea.com/ro_RO/careers/JobDetail/Strategy-Program-Management-Intern-Fan-Care-Community-Care-Summer-2027/216184?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)