# Senior Director, Managed Services

**Company**: Visa
**Location**: Pasay, Philippines - Manila
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PH---Pasay-Philippines---Manila/Senior-Director--Managed-Services-AP_REF088184W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_76d4d516-098

## Description

The Senior Director, Managed Services provides senior leadership for Visa's Managed Services business across Asia Pacific. The role sets the regional service delivery strategy, leads complex and multi-layered operations, and converts enterprise priorities into measurable client, consumer, financial, people, and risk outcomes.

Key Responsibilities:

- Regional Service Delivery and Operational Leadership:

- Set the strategic direction for Managed Services across Asia Pacific

- Lead through senior managers and cross-functional partners to deliver resilient operations

- Establish a scalable operating model that supports round-the-clock service

- Transformation, AI, and Digital Modernization:

- Define and lead the regional transformation roadmap for Managed Services

- Use AI, automation, analytics, digital channels, self-service, and knowledge management to improve service quality

- Service Capability and Product Leadership:

- Build and mature Managed Services capabilities across contact center operations, client relations, and digital servicing

- Partner with product and technology leaders to ensure operational insight informs product design

- Client, Commercial, and Stakeholder Leadership:

- Serve as a senior strategic partner to regional, global, product, client services, and commercial leaders

- Participate in executive client engagements, service reviews, and escalations

- People Leadership and Organization Capability:

- Build, coach, and develop a strong bench of senior leaders

- Set clear leadership expectations and create an environment where teams understand the strategy

- Governance, Risk, and Financial Stewardship:

- Own governance, controls, audit readiness, data privacy, operational risk, and regulatory compliance

- Provide financial stewardship for the function, including budget management and cost discipline

How Success Will Be Measured:

- Sustained performance against client, consumer, operational, financial, risk, and people outcomes

- Improvement in service quality, resilience, productivity, cost to serve, and issue resolution

- Delivery of transformation milestones and measurable value from AI, automation, and digital servicing

Projects and Priorities You Will Lead:

- Modernizing service delivery and strengthening regional execution

- Scaling trusted client and consumer support and advancing AI-enabled and digital servicing

- Improving workforce and knowledge capabilities and building stronger governance

Qualifications:

- Bachelor's degree or equivalent relevant professional experience

- Typically 15 or more years of progressive experience in managed services, service delivery, or a related environment

- Significant experience leading large, multi-layered, and geographically distributed teams

- Demonstrated success setting strategy, designing operating models, and delivering measurable outcomes

## Skills

### Required
- leadership
- strategic planning
- operational management
- transformation
- AI
- digital modernization
- service delivery
- client relations
- financial stewardship
- governance
- risk management

### Nice to have
- payments
- financial services
- technology
- outsourcing
- shared services
- regulated and high-volume service environment

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Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/PH---Pasay-Philippines---Manila/Senior-Director--Managed-Services-AP_REF088184W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)