# Technical Program Manager

**Company**: Flexport
**Location**: Shanghai, China
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/flexport/jobs/8143326?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_769b9d87-d03

## Description

## The Opportunity

The Omnichannel team at Flexport is seeking a Technical Program Manager II to lead cross-functional programs and drive business growth. As a Technical Program Manager, you will be responsible for delivering high-impact technology programs across multiple engineering teams, product domains, and business functions.

## Key Responsibilities

- Lead high-impact technology programs spanning multiple engineering teams, product domains, and business functions.

- Define clear goals, milestones, owners, dependencies, and success metrics.

- Build realistic program plans and hold teams accountable to committed deliverables.

- Proactively identify risks, blockers, and conflicts and drive them to resolution.

- Coordinate cross-team dependencies and align roadmaps across Engineering, Product, and Operations.

- Provide clear visibility into program progress, risks, decisions, and trade-offs.

- Drive launch readiness, operational readiness, migrations, and other critical cross-functional initiatives.

- Support annual and quarterly planning, including prioritization, estimation, capacity planning, and resource alignment.

- Establish effective processes that improve execution and predictability across the Omnichannel organization.

- Act as a trusted technical partner for key merchants using Flexport's Omnichannel products and services.

- Regularly engage with merchants to understand their experience, feedback, concerns, technical challenges, and escalations.

- Develop a strong understanding of Flexport's Omnichannel technology to diagnose and contextualize merchant problems.

- Triage merchant issues and coordinate across Engineering, Product, Operations, Support, and other teams to drive timely resolution.

- Proactively manage merchant expectations and maintain clear communication throughout critical issues and escalations.

- Identify recurring merchant pain points and translate them into actionable product, technology, or operational improvements.

## Requirements

- 5+ years of experience in technical program management, engineering, product, technical account management, or a related technology role.

- Proven experience leading complex, cross-functional programs across multiple engineering teams.

- Strong program planning, execution, dependency management, and risk management skills.

- Ability to understand complex technical systems and effectively partner with engineering leaders.

- Experience working directly with customers or enterprise clients, including managing technical issues and escalations.

- Strong ability to translate customer problems into clear technical and operational actions.

- Excellent communication and stakeholder management skills across both internal teams and external partners.

- Ability to influence and drive execution without direct authority.

- Strong ownership, judgment, and bias toward action.

- Ability to operate effectively in ambiguity and bring structure to complex problems.

- A data-driven mindset and strong focus on measurable outcomes.

- Experience in logistics, fulfillment, e-commerce, warehouse technology, transportation, or large-scale platform programs is a plus.

## Skills

### Required
- technical program management
- engineering
- product management
- risk management
- communication
- stakeholder management

### Nice to have
- logistics
- fulfillment
- e-commerce
- warehouse technology
- transportation
- large-scale platform programs

---

Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/flexport/jobs/8143326?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)