# Service & Engagement Executive Team Leader **Company**: Target **Work arrangement**: onsite **Experience**: senior **Job type**: full-time **Salary**: $64,000.00 - $128,000.00 **Category**: Retail **Industry**: Retail **Apply**: https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/1200-Towne-Centre-Blvd-SPC-A-ProvoUT-84601-5947/Executive-Team-Leader--Service---Engagement--Assistant-Store-Manger--Utah_R0000478652?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_7699e8e0-18a ## Description The Service & Engagement Executive Team Leader role at Target involves leading a team to deliver exceptional guest experiences, driving sales growth, and managing a team of hourly team members and leaders. The pay range for this role is $64,000.00 - $128,000.00 per year, depending on factors such as labor markets, education, work experience, and certifications. Responsibilities: - Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations - Drive total store sales and understand the role in sales growth and how departments and team contribute to and impact total store profitability - Anticipate staffing needs, talent plan, and recruit – both long and short term - Manage leaders to follow-up on training completion, check for understanding, and provide continuous education opportunities to drive proficiencies for all front of store experiences - Engage in consistent and meaningful development conversations throughout critical touch points within Service and Engagement Team leader career path - Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest-centric culture - Establish a culture of accountability through clear expectations and performance management - Understand business reporting and guest insights to understand, troubleshoot, and follow-up on opportunity areas - Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring the team understands and feels supported to make things right for the guest - Own schedules that follow scheduling allocation and guidelines to support peak traffic times, key holiday events, and weekends - Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales - Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences - Be the champion of physical and digital offerings to ensure the team can inform, educate, and promote the suite of benefits, features, and offerings that reward guests and/or enhance their shopping experience - Expect and enable the team to stay up-to-date on upcoming major promotions, brand launches, and events - Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience - Lead the team to deliver an efficient and hassle-free guest pick-up experience - Work a schedule that aligns to guest and business needs - Demonstrate a culture of ethical conduct, safety, and compliance - As a key carrier, follow all safe and secure training and processes - Address store needs - All other duties based on business needs Requirements: - 4-year degree or equivalent experience - Strong interpersonal and communication skills - Strong business acumen - Manage conflict, lead, and hold others accountable - Relate well with and interact with all levels of the organization - Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis - Learn and adapt to current technology needs - Manage workload and prioritize tasks independently and with a team - Access all areas of the building to respond to guest or team member issues - Interpret instructions, reports, and information - Scan, handle, and move merchandise efficiently and safely - Accurately handle cash register operations and cash transactions - Flexible work schedule and regular attendance necessary Benefits: - Comprehensive health benefits and programs - 401(k) - Employee discount - Short-term disability - Long-term disability - Paid sick leave - Paid national holidays - Paid vacation ## Skills ### Required - guest service - team management - business acumen - communication - problem-solving - leadership - time management --- Source: [Apply at target.wd5.myworkdayjobs.com](https://target.wd5.myworkdayjobs.com/en-US/targetcareers/job/1200-Towne-Centre-Blvd-SPC-A-ProvoUT-84601-5947/Executive-Team-Leader--Service---Engagement--Assistant-Store-Manger--Utah_R0000478652?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)