# Customer Success Manager

**Company**: Tanium
**Location**: Tokyo, Japan
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/tanium/jobs/8024983?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7687ea0d-620

## Description

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and ensuring Tanium maintains its base of high-value, loyal customers.

The successful candidate will be able to manage a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results.

**Essential Job Functions**

- Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more

- Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion

- Develop and maintain the necessary relationships with customers to ensure alignment to their business needs

- Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas

- Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer

- Contribute to strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members

- Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function

- Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers

**Requirements**

- Fluency in Japanese is a mandatory requirement for this role

- BA/BS or equivalent experience preferred

- 5+ years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model

- Demonstrated consulting and project management skills, experience with building strategic relationships that drive business value for customers

- Working knowledge of endpoint technology and the areas of major business outcomes for a CIO

- Tanium Certified Operator (nice to have)

- Tanium Certified Administrator (nice to have)

**Who You Are**

- A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity

- Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium

- Willing to contribute suggestions and ideas to further customer and Tanium goals

- Eager to become an expert in demonstrating value and return on investment to our customers

- Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions

- A strong communicator and intuitive listener

- Professional, insightful, and values-driven

- Motivated to help to solve the toughest IT problems faced by organizations today

**Other**

- Travel ranging from 5-15% within regional territory

- Onsite/customer-located work as deemed necessary by the customer and/or account team

## Skills

### Required
- Customer Success
- Account Management
- Sales
- Renewals
- Service Management
- Professional Services
- endpoint technology
- Japanese

### Nice to have
- Tanium Certified Operator
- Tanium Certified Administrator

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/tanium/jobs/8024983?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)