# Customer Success Manager, Senior Manager (Marketing Cloud)

**Company**: Salesforce
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Australia---Sydney/Customer-Success-Manager--Senior-Manager--Marketing-Cloud-_JR365525?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_763f40bc-492

## Description

Salesforce is seeking a Customer Success Manager, Senior Manager (Marketing Cloud). The successful candidate will be a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across Salesforce's most complex, often multi-org Signature customers.

**Key Responsibilities**

- Strategic Accountability and Account Leadership:

- Determine when and how to engage clients based on calculated ROI.

- Effectively own the Signature experience across complex, multi-org customers.

- Act as the central resource for the team and the customer.

- Craft a clear engagement charter with specified goals and metrics.

- Align the Account Success team and internal stakeholders around the customer's business and technical goals.

- Trusted Advisory and Executive Influence:

- Cultivate and maintain relationships with customer IT and business executive leadership.

- Navigate the customer’s and Salesforce’s internal organizational dynamics to achieve results.

- Combine expert Salesforce knowledge with deep business insight to deliver effective recommendations.

- Amplify the voice of the customer with internal teams.

- Develop a strong working knowledge of Salesforce’s major solutions.

- Domain Expertise and Risk Mitigation:

- Act as the leader in identifying problems.

- Guide customers through governance frameworks and best practices.

- Use AI tools for account-level pattern recognition and access automated RCA reports.

- Question assumptions to uncover root causes.

**Minimum Requirements**

- Experience: Experienced business professional with relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields.

- Executive Communication: Exceptional communication and presentation skills.

- Behavioral Competency: Ability to handle objections and drive alignment.

- Technical Acumen: Ability to clarify the roles and responsibilities of collaborators.

**Cloud Specific Experience**

- Salesforce product certifications are a plus.

- Preferred Certifications: Marketing Cloud (Email Specialist, Engagement Foundations) certifications and/or Salesforce Platform Administrator certification.

- AI Readiness: Holds Agentblazer Champion Status or higher.

**Benefits**

- Office-flexible, with the expectation of being in office 3 days per week.

- Comprehensive benefits and resources to support work-life balance.

## Skills

### Required
- Salesforce
- Customer Success
- SaaS
- strategic consulting
- communication
- presentation
- influence
- problem-solving
- AI

### Nice to have
- Salesforce product certifications
- Marketing Cloud certifications
- Agentblazer Champion Status

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Australia---Sydney/Customer-Success-Manager--Senior-Manager--Marketing-Cloud-_JR365525?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)