# Senior Manager MCL - South West

**Company**: Davies
**Location**: Home
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: Competitive
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://davies.pinpointhq.com/en/postings/33bd293b-17cf-4f9c-b804-1438d679e157?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_761adc8b-b00

## Description

We are seeking an experienced Senior Loss Adjuster to join our specialist team, managing a diverse portfolio of High Net Worth, Major Loss, and complex property claims. As a Senior Loss Adjuster, you will play a pivotal role in guiding policyholders through difficult circumstances, delivering exceptional service while providing expert technical advice to clients, brokers, and insurers.

**Key Responsibilities**

- Manage a portfolio of High Net Worth, Major Loss, and complex property claims.

- Deliver market-leading customer service aligned to demanding client expectations.

- Conduct investigations, site visits, and assessments to determine cause, extent, and value of losses.

- Produce high-quality reports and technical recommendations for insurers and clients.

- Maintain regular communication with policyholders, brokers, insurers, and other stakeholders throughout the claims journey.

- Ensure all claims are progressed efficiently and in line with service level agreements and performance targets.

- Build strong relationships with clients and brokers to support long-term partnerships and business growth.

- Work collaboratively with colleagues and specialist suppliers to achieve the best possible outcomes.

- Identify opportunities to utilise wider Davies Group services for the benefit of customers and clients.

- Participate in a one week in three out-of-hours on-call rota for a key client account.

**Skills, Knowledge & Expertise**

- Proven experience handling property claims within a loss adjusting environment.

- Strong knowledge of High Net Worth and domestic property claims.

- Previous exposure to major loss claims, or a desire to develop within this area.

- Progress towards, or completion of, ACILA, FCILA or an equivalent professional qualification.

- Excellent written and verbal communication skills.

- The ability to manage multiple priorities in a fast-paced, changing environment.

- Outstanding customer handling and stakeholder management skills.

- A proactive, resilient, and solutions-focused approach.

- Strong attention to detail and commitment to technical accuracy.

- A full UK driving licence.

**Benefits**

- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities

- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme

- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay

- Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies

## Skills

### Required
- ACILA
- FCILA
- Property claims handling
- Loss adjusting
- Customer service
- Communication skills
- Stakeholder management
- UK driving licence

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Source: [Apply at davies.pinpointhq.com](https://davies.pinpointhq.com/en/postings/33bd293b-17cf-4f9c-b804-1438d679e157?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)