# Onboarding Specialist

**Company**: Dialpad
**Location**: Pasig City, Metro Manila, Philippines
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/dialpad/jobs/8497401002
**Canonical**: https://yubhub.co/jobs/job_75db2b95-8e8

## Description

As an Onboarding Specialist at Dialpad, you will play a crucial role in customer interaction and enablement, supporting and troubleshooting product areas and technical implementations. You will facilitate onboarding deployment for new customers and products purchased, host end-user and admin training sessions, provide detailed walkthroughs, and deliver quality onboarding in a timely manner.

Key responsibilities include:

- Facilitating onboarding deployment for new customers and products purchased

- Hosting end-user and admin training sessions for customers to educate them on Dialpad products and assist with change management

- Providing detailed walkthroughs and training new customers with implementation and portal setup

- Delivering quality onboarding in a timely manner by analyzing needs, collaborating with others, and resolving customer issues through discovery and replication

- Driving customers to implement best practices

- Clearly communicating product configuration setup requirements and expectations with customers

- Acting as the customer's escalation point for any onboarding-related issues

- Working on ad-hoc tasks as necessary

To succeed in this role, you will bring:

- At least 2-3 years of working experience in Customer Onboarding, Software Implementation, and Account Management

- At least 1 year of experience configuring, updating, and supporting VOIP solutions

- Preferably with experience in chat, handling multiple windows

- Excellent English communication skills

- Strong customer service orientation

- Ability to work independently with minimal management guidelines

- Organized, detail-oriented, and self-motivated

- Able to work US core hours while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions

- Experience with telecommunication or SaaS providers required

- Excellent internet connectivity required

## Skills

### Required
- Customer Onboarding
- Software Implementation
- Account Management
- VOIP solutions
- Chat
- English communication skills
- Customer service orientation
- Telecommunication or SaaS providers