Senior Project Manager-Client Change Management, Client Connectivity
We are seeking a dynamic Senior Project Manager to join our Client Change Management team, part of Client Connectivity within Global Payment Systems. You will lead the full project life cycle for new products, services, and systems, collaborating with stakeholders across business and technology to continually enhance the client experience. Responsibilities: Lead end-to-end delivery of client change initiatives, including planning, execution, risk management, and issue resolution Collaborate with business units and clients to gather requirements, define project scope, and set clear deliverables Develop and maintain detailed project plans, timelines, and status reports, communicating progress to clients, internal stakeholders, and senior sponsors Conduct user training sessions and prepare supporting documentation to ensure successful adoption and ongoing client satisfaction Oversee the setup and onboarding of new financial products and connectivity solutions for clients Coordinate with global and U.S.-based teams to ensure deliverables are met, acting as a central point of contact for the client Design and execute system integration strategies, connecting new solutions with internal systems and third-party platforms (e.g., SWIFT, ISO 20022, APIs, host-to-host) Work with clients to test payment and receivables files in industry-accepted formats, coordinating globally as required Collaborate with IT, vendors, and business teams to troubleshoot and resolve technical integration issues Ensure data integrity, security, and compliance throughout the technical implementation process, adhering to U.S. regulatory requirements Monitor and optimize file and connectivity performance post-launch, driving continuous improvement Build and maintain strong client relationships, acting as a trusted advisor Serve as a bridge between technical and non-technical teams, translating business needs into actionable technical requirements Provide regular updates to stakeholders, highlighting progress, risks, and mitigation strategies Champion a culture of inclusion, teamwork, accountability, and process improvement across global and U.S. teams Support change management initiatives to drive adoption and engagement Requirements: Proven experience in systems implementation and integration, preferably within the financial services sector Strong project management skills with a track record of delivering projects on time and within scope Project management certification (e.g., PMP, Prince2, Agile) is advantageous but not required Technical proficiency in integration tools, APIs, and data mapping; familiarity with platforms such as JIRA, MS Project, or Confluence is a plus Excellent communication, stakeholder management, and influencing abilities, including experience working with senior leaders Analytical mindset with strong problem-solving and process optimization skills Familiarity with U.S. compliance, data privacy, and security best practices Experience working in a multicultural, global environment is highly valued Attention to detail, coupled with a strategic, big-picture perspective Benefits: Competitive pay and benefits package Robust Wellness Hub Industry-leading volunteerism policy Generous matching gift program Comprehensive program of immersive Sustainability and Climate Change Initiatives