# Technology Associate Consultant - ServiceNow

**Company**: Telstra
**Experience**: entry
**Job type**: permanent
**Category**: IT
**Industry**: Technology

**Apply**: https://telstra.wd3.myworkdayjobs.com/en-US/Telstra_Careers/job/Australia-Flexible/Technology-Associate-Consultant---ServiceNow_JR-10174372-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_75d0ede6-1be

## Description

We are seeking a Technology Associate Consultant - ServiceNow to join our team. As an Associate Consultant aligned to ServiceNow, you will assist senior technical staff to engineer, develop, deliver and support ITSM platform solutions within Defence environments.

The role focuses on building foundational capability while supporting platform operations and contributing to the transition to an internally owned operating model.

Responsibilities:

- Assist in performing technical tasks including configuration, testing, deployment and support of ServiceNow platform capabilities

- Collaborate with senior team members to contribute to the design, development and delivery of ServiceNow solutions

- Support ITSM workflows including incident, problem and change management activities

- Assist with integration activities and workflow development under guidance from senior engineers

- Support platform operations including basic incident resolution and service requests

- Contribute to documentation of platform configurations, processes and operational procedures

- Apply a continuous learning mindset to build technical knowledge in ServiceNow and ITSM practices

- Identify issues and escalate risks to senior team members to support delivery outcomes

- Contribute to continuous improvement initiatives and process optimisation activities

- Support transition activities including knowledge capture and internal capability uplift

Key Skills:

- Analytical Thinking

- Communication Continuous

- Improvement Process

- Customer Engagement

- Group Problem Solving

- Listening

- Requirements Definition

- Stakeholder Management

- Written and verbal communication

- ServiceNow platform fundamentals or adjacent technologies, such as BMC Remedy and Service Manager

- ITSM process awareness

- Basic scripting or automation awareness

Qualifications / Certifications:

- AGSVA NV2 Security Clearance or an ability to gain NV2

- Relevant tertiary qualification or equivalent experience

- ServiceNow training or certifications desirable

- Experience working in IT technical support

- IT Service Management exposure

- Experience in Agile practices

What We Offer:

- Performance-related pay

- Access to thousands of learning programs

- Global presence across 22 countries

- Purchased annual leave scheme

- Additional Telstra day off

- Additional 30% off Telstra products and services

- Toolkit provided (laptop + mobile phone + plan paid for)

## Skills

### Required
- Analytical Thinking
- Communication Continuous
- Improvement Process
- Customer Engagement
- Group Problem Solving
- Listening
- Requirements Definition
- Stakeholder Management
- Written and verbal communication
- ServiceNow platform fundamentals
- ITSM process awareness
- Basic scripting or automation awareness

### Nice to have
- ServiceNow training or certifications
- Experience working in IT technical support
- IT Service Management exposure
- Experience in Agile practices

---

Source: [Apply at telstra.wd3.myworkdayjobs.com](https://telstra.wd3.myworkdayjobs.com/en-US/Telstra_Careers/job/Australia-Flexible/Technology-Associate-Consultant---ServiceNow_JR-10174372-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)