# Investigator Services Representative

**Company**: IQVIA
**Location**: Singapore
**Experience**: mid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Singapore/Senior-Investigator-Services-Representative_R1576522-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/investigator-services-representative-75c5cb2b-e86/

## Description

We are seeking an Investigator Services Representative to join our team in Singapore. As a key member of our Investigator Services group, you will be responsible for liaising with investigator sites to notify them of alert values, critical values, data clarifications, and data revision requests.

Your main responsibilities will include:

- Acting as primary contact for clinical investigator sites and resolving non-routine and challenging customer issues requests and concerns

- Facilitating the flow of information between investigator sites and Project Management

- Liaising with internal stakeholders to facilitate the laboratory sampling process

- Ensuring that the Project Management team is made aware of any information that may influence the smooth running of a particular project

- Retrieving voicemail messages concerning supply orders, test or document requests, call backs etc. in a prompt manner

- Assisting with the recruitment and training of new team members and assuming the management role in the absence of management

- Managing or supporting the management of a team of Investigator Services Representatives

- Prioritizing activities to increase efficiency and coordinating the distribution of work within the Investigator Services group

- Escalating potential problems in a timely manner

- Assisting with the investigation of Quality Assurance (QA) issues/findings and participating in standard operating procedure (SOP) reviews

- Participating in external and internal audits

To be successful in this role, you will need:

- A minimum diploma or equivalent in a Science or Hospitality-related specialization

- At least 3 years of customer service experience, or an equivalent combination of education, training, and experience

- Excellent customer service skills and fluency in English and Mandarin

- Excellent written and verbal communication skills, good word processing skills, and good organizational skills with attention to detail

- Basic leadership skills and the ability to work in a fast-paced environment

- The ability to establish and maintain effective working relationships with coworkers, managers, and clients

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## Skills

### Required
- customer service
- communication
- organizational
- leadership
- English
- Mandarin

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Source: [Apply at iqvia.wd1.myworkdayjobs.com](https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Singapore/Senior-Investigator-Services-Representative_R1576522-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)