# Senior Manager, Product Operations – Open USD and CMS Stablecoin Operations **Company**: Visa **Location**: San Francisco, CA **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Product Management **Industry**: Finance **Apply**: https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---San-Francisco-CA/Senior-Manager--Product-Operations_REF089355W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_75c16523-801 ## Description Visa’s Stablecoin team is building cutting-edge onchain infrastructure to change the way money moves. The team is rapidly expanding its stablecoin and tokenized money infrastructure to enhance its network and develop solutions for partners around the world. We are seeking a Senior Manager, Product Operations – Open USD and CMS Stablecoin Operations to lead the daily operating rhythm for Open USD and oversee operational processes for select Commercial and Money Movement Solutions (CMS) stablecoin-enabled use cases. This is a highly hands-on senior operational leadership role with daily responsibilities for ensuring that Open USD and VSP-supported stablecoin flows run reliably, transparently, and at scale. **Key Responsibilities:** - Own the daily operating model for Open USD, including activity monitoring, automated internal reporting, issue tracking, onboarding status, operational controls, and escalations. - Lead operational execution for CMS stablecoin-enabled use cases, including Visa Direct prefunding and payouts, with accountability for VSP’s role in the stablecoin legs of those flows. - Establish and manage daily, weekly, monthly, and event-driven operating schedules, ensuring that recurring jobs, reconciliations, reviews, reports, stakeholder handoffs, and control activities are completed accurately and on time. - Design, implement, and continuously improve automation for monitoring, alerts, workflow routing, data validation, exception handling, reconciliations, scheduling, and report generation to reduce manual effort and operational risk. - Build and govern operational dashboards, scorecards, and reporting pipelines that provide accurate, timely visibility into Open USD usage, stablecoin activity, transaction trends, partner activity, onboarding progress, service levels, exceptions, refunds, incidents, and operational health. - Deliver decision-ready daily, weekly, and ad hoc reporting to product leaders and senior stakeholders, translating complex operational data into clear insights, risks, actions, and recommendations. - Define operational metrics, controls, service levels, and data-quality standards, and ensure reporting logic, source data, calculations, and distribution processes are documented and reliable. - Monitor VSP-supported stablecoin activity and scheduled processes, proactively identifying anomalies, missed jobs, delays, exceptions, trends, or control gaps that require intervention. - Lead incident, issue, and escalation management, establishing clear ownership, executive-level communications, root-cause analysis, remediation plans, and durable preventive actions. - Oversee exception, and remediation processes, including intake, prioritization, tracking, cross-functional coordination, status reporting, control validation, and process improvement. - Maintain end-to-end visibility into partner onboarding and operational readiness, identifying blockers, driving decisions, coordinating dependencies, and ensuring accurate readiness reporting. - Serve as the senior operational point of contact across product, compliance, legal, risk, operations, data, client services, regional teams, technology, treasury, settlement, CMS, and Visa Direct. - Lead cross-functional operating reviews and governance forums, setting agendas, maintaining action logs, driving timely decisions, and holding owners accountable for commitments. - Maintain audit-ready operational records and documentation, including runbooks, process maps, job schedules, issue logs, escalation histories, refund trackers, onboarding reports, decision records, controls, and reporting artifacts. - Identify systemic operational issues and capacity constraints, then lead automation, tooling, process redesign, or control enhancements that improve scalability, resilience, and client outcomes. - Lead operational readiness for new capabilities, use cases, partners, and market launches, including automation requirements, reporting setup, runbooks, scheduling, controls, escalation paths, communications, and readiness criteria. - Develop and mature the Open USD and VSP stablecoin operations strategy, including operating cadence, issue taxonomy, service levels, escalation paths, staffing and capacity considerations, handoffs, governance, controls, and performance metrics. - Coach and influence cross-functional contributors, promoting ownership, disciplined execution, data-driven decision-making, and continuous improvement across the operating ecosystem. **Qualifications:** - Basic Qualifications: + 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD. - Preferred Qualifications: + 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD. + 10 or more years of relevant experience, including experience leading operational functions or major cross-functional programs in payments, money movement, treasury, settlement, digital assets, stablecoins, blockchain infrastructure, wallets, or tokenized money. ## Skills ### Required - workflow automation - operational reporting - data analysis - continuous process improvement - blockchain infrastructure - stablecoins - digital assets - payments - money movement - treasury - settlement ### Nice to have - Jira Align - Jira - Postman - API testing - BPMN - UML - Agile delivery --- Source: [Apply at visa.wd5.myworkdayjobs.com](https://visa.wd5.myworkdayjobs.com/en-US/Visa/job/US---San-Francisco-CA/Senior-Manager--Product-Operations_REF089355W?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)