# User Verification Specialist

**Company**: bunq
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://careers.bunq.com/o/kyc-analyst-user-verification
**Canonical**: https://yubhub.co/jobs/job_75a943a4-e10

## Description

We promise our users a seamless verification experience, ensuring their accounts are verified quickly and securely.

As a User Verification Specialist, your mission is to help our users get their personal and business accounts verified without unnecessary delays while making the user verification process as smooth as possible.

### Take Ownership

- Make life easy for our users by ensuring a hassle-free onboarding and user verification experience.

- Manually review our users based on our user verification policies.

- Stay ahead by keeping up with process updates and ensuring a clear verification path for our users.

- Minimize delays by following the support triangle and keeping our users informed about their next steps.

- Spot and report bugs or inefficiencies, making our onboarding process even better.

### Requirements

- You speak English fluently.

- You have strong attention to detail.

- You excel at research & analysis, gathering and evaluating information efficiently.

- You possess strong empathy, critical thinking, and a user-centered approach, ensuring the best experience for users.

- You're a problem solver,you can identify root causes and implement effective solutions.

- You're available to cover morning and evening shifts during weekdays and weekends.

### Your Space to Perform

- We give you the space and the tools you need to succeed.

- Great, international colleagues who share your mindset.

- Remote evening shifts.

- Working hybrid: work 2 days remote, 3 days in-office weekly (office presence is only requested Monday to Friday on day shifts).

- Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years.

- We support growth with bunq Academy and €1500 annual learning budget.

- A Multisport gym card for your health and wellbeing.

- Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices).

- A MacBook so you can Get Shit Done with us.

- Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options.

- Private health insurance, just in case.

- Friday drinks and other celebrations - bunq style.

## Skills

### Required
- English
- Attention to detail
- Research & analysis
- Empathy
- Critical thinking
- Problem solving