# Commercial Customer Success Manager (Key Accounts) - Denver or San Francisco

**Company**: Datadog
**Location**: Denver, Colorado
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $89,000-$118,000 USD
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/datadog/jobs/7232590?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_75944449-d8d

## Description

As a Commercial Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities.

What You'll Do:

- Partner with the sales team to ensure smooth transition and onboarding experience

- Proactively build relationships with customers to create mutual trust

- Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts

- Act as advisor to customers to ensure they're leveraging the Datadog solution effectively

- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates

- Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are:

- A strong communicator with excellent attention to detail

- Motivated by building long-term and long-lasting relationships

- Driven by the opportunity to make a visible impact with your work

- 5-7 years of experience in a customer account facing role

- Customer-minded, always aiming to provide the most value possible

- Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Benefits and Growth:

- Best-in-breed onboarding

- Sales training in MEDDIC and Command of the Message

- An inclusive company culture, opportunity to join our Community Guilds

- Intra-departmental mentor and buddy program for in-house networking

- Continuous professional development, product training, and career pathing

- New hire stock equity (RSU) and employee stock purchase plan (ESPP)

- Generous global benefits

## Skills

### Required
- relationship management
- customer advocacy
- sales
- communication
- problem-solving

### Nice to have
- MEDDIC
- Command of the Message
- contract negotiation
- pricing objection handling

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/datadog/jobs/7232590?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)