# Live Support Engineer

**Company**: Electronic Arts
**Location**: Shanghai
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology
**Ticker**: EA
**Wikidata**: https://www.wikidata.org/wiki/Q173941

**Apply**: https://jobs.ea.com/ms_MY/careers/JobDetail/216151-Live-Support-Engineer-II/216151?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7588b69c-cec

## Description

Electronic Arts creates next-level entertainment experiences that inspire players and fans worldwide. As a Live Support Engineer, you will report to the DevOps Director and be part of the EA SPORTS FC Mobile Shanghai team, which develops and operates a high-quality mobile football game experience.

**Responsibilities:**

- Prod and Pre-Prod Environment Monitoring: Monitor client and server stability across pre-production and production environments, identifying abnormal trends and driving improvements to alert noise and monitoring gaps.

- Live Incident Response: Respond to live incidents as a first-line responder, following Incident Runbooks for investigation, communication, escalation, and recovery.

- AI-Powered Live Monitoring and Operations Tools: Build AI-powered live monitoring, alert analysis, and operations support tools, integrating data sources and APIs to automate workflows.

- Knowledge and Process Development: Develop knowledge bases covering client data flows, service architecture, and metric catalogs, converting incident insights into applicable Runbooks.

**Qualifications:**

- A degree in computer science or a related field, or equivalent technical capability with three or more years of experience in SRE, operations, production support, or technical support roles.

- Familiarity with Kubernetes, containers, cloud platforms, and microservices architecture.

- Foundational development skills in Go, Python, or another programming language.

- Familiarity with Prometheus, ELK, Grafana, Sentry, Splunk, VictoriaLogs, VictoriaMetrics, and Firebase.

- Basic knowledge of large language models, AI Agents, prompting, RAG, or MCP.

**Benefits:**

- Comprehensive benefits package, including physical, emotional, financial, career, and community well-being support.

- Opportunities for growth and professional development.

## Skills

### Required
- Kubernetes
- containers
- cloud platforms
- microservices architecture
- Go
- Python
- Prometheus
- ELK
- Grafana
- Sentry
- Splunk
- VictoriaLogs
- VictoriaMetrics
- Firebase

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Source: [Apply at jobs.ea.com](https://jobs.ea.com/ms_MY/careers/JobDetail/216151-Live-Support-Engineer-II/216151?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)