# Voids Officer

**Company**: London Borough Of Waltham Forest
**Location**: London Borough of Waltham Forest
**Work arrangement**: onsite
**Job type**: Full time
**Salary**: GBP 40,182 - 42,060 per year
**Category**: Other
**Industry**: Other

**Apply**: https://www.jobsgopublic.com/job/voids-officer-110308?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_757219c2-550

## Description

We are seeking an enthusiastic and proactive Voids Officer to join our Central Voids Team on a 12-month fixed-term basis. As a Voids Officer, you will provide intensive, end-to-end support to tenants who are looking to downsize or move through Mutual Exchange, helping them navigate what can often be a complex and emotional process.

Key Responsibilities:

- Proactively identify and engage with tenants who are under-occupying their homes and may benefit from downsizing.

- Manage a caseload of downsizing and Mutual Exchange applications from initial enquiry through to successful move completion.

- Undertake home visits and housing needs assessments to understand tenants' circumstances and housing requirements.

- Provide practical, personalised support to residents throughout the moving process, including bidding, viewings, sign-ups, removals and utility transfers.

- Support and facilitate Mutual Exchange opportunities for residents in our council stock wanting to downsize.

- Ensure Mutual Exchange applications are processed efficiently and within statutory timescales.

- Work closely with Allocations, Tenancy Management and Repairs teams to maximise housing mobility and minimise delays.

- Support the allocation of suitable void properties to downsizing households and help maximise use of available housing stock.

- Maintain accurate records, monitor performance data and contribute to the achievement of pilot outcomes and service KPIs.

- Provide high-quality advice, guidance and customer service to residents, partners and stakeholders.

Skills, Experience and Qualifications:

- Experience of working within a housing, lettings, allocations, tenancy management, voids, housing options or customer service environment.

- Experience of managing customer cases and delivering positive outcomes within challenging timescales.

- Strong customer service skills with the ability to build trust and engage effectively with a diverse range of residents.

- Excellent communication, negotiation and influencing skills, both written and verbal.

- Experience of working with vulnerable residents and understanding the barriers they may face when moving home.

- Good organisational and time management skills, with the ability to manage competing priorities and meet performance targets.

- The ability to work independently whilst also contributing positively to team objectives.

- Strong IT skills, including experience of using housing management systems and Microsoft Office applications.

- Experience of maintaining accurate records, analysing information and producing reports.

- An understanding of housing management, allocations, lettings, downsizing or Mutual Exchange processes would be advantageous.

- GCSE English and Mathematics (or equivalent) and/or relevant housing-related qualification.

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Source: [Apply at jobsgopublic.com](https://www.jobsgopublic.com/job/voids-officer-110308?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)