# Technical Support (Email Specialist)

**Company**: Filevine
**Location**: Salt Lake City, Utah
**Work arrangement**: onsite
**Job type**: Full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.lever.co/filevine/9c8a70f2-be13-464f-98d4-c504dfc8b026?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_7548f2f3-434

## Description

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform,where modern legal work happens with clarity and consistency.

The Email Support team works with customers to solve their day-to-day issues, and we are looking for candidates with a passion for providing world-class support. Your job will be to maintain an in-depth understanding of Filevine products, customer use cases, and support processes to assist with issues, team training, documentation, and ensure an overall excellent quality of support to our customers.

Responsibilities:

- Work directly with customers to investigate and resolve difficult issues primarily over email.

- Schedule and join Zoom meetings when necessary.

- Obtain and maintain a high level of functional knowledge and exposure to all of our tools to become a product knowledge expert.

- Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization, and truly provide our clients with the best experience.

- Develop and maintain resources by writing internal knowledge base articles.

- Become an expert on Filevine products.

Requirements:

- Previous technical support/chat support experience preferred.

- Prior experience in high-volume environment.

- Professional presence in customer-facing settings.

- Excellent written and verbal communication.

- A high technical aptitude.

- Must be able to work in the office 5 days a week in our Sugarhouse, UT location.

- Proven ability to maintain focus, productivity, and composure in high-stress, fast-paced in-person environments.

- Highly adaptable to working in open-office layouts while staying focused and respectful of colleagues.

- Skilled at handling high-priority Zoom calls with upset customers on short notice, using empathy and composure to resolve complex issues.

- Receptive to feedback.

- Hungry to help customers, learn, and provide excellent service.

Benefits:

- Medical, Dental, & Vision Insurance (for full-time employees).

- Competitive & Fair Pay.

- Maternity & paternity leave (for full-time employees).

- Short & long-term disability.

- Opportunity to learn from a dedicated leadership team.

- Top-of-the-line company swag.

## Skills

### Required
- technical support
- customer service
- communication
- problem-solving

### Nice to have
- previous technical support experience
- high-volume environment experience

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/filevine/9c8a70f2-be13-464f-98d4-c504dfc8b026?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)